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Polystar 15-inch Orbital Floor Polisher and Cleaner

SKU PS-015
Save $100.00
Original Price $1,199.00
Current Price $1,099.00

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Polystar PS-015 15-Inch Orbital Floor Polisher — Buff and Polish Timber, Tile, and Hard Floors From One Machine

The Polystar PS-015 is a 15-inch orbital floor polisher built to buff timber floors to a high shine and lift dirt from tile and grout — from a single machine that also strips, washes, sands, refinishes, and dry cleans carpet. It's the larger sibling to the PS-001, covering more ground per pass for spaces where floor area and coverage speed matter.

The orbital action is what sets it apart from a standard rotary disc machine, and it matters most on timber. Instead of spinning in one direction, the orbital motion works multi-directionally — polishing more evenly, reducing swirl marks on timber and other polished surfaces, and handling delicate or textured finishes that an aggressive rotary would scratch. On polished timber, marble, and specialty flooring where a rotary risks damaging the finish, the PS-015 is the correct tool. On tiles, the hard bristle brush combined with solution from the included water tank lifts grout contamination in a single pass.

At 250–275W with a 150 RPM orbital motion and a 15-inch working width, it covers ground efficiently while the controlled speed keeps delicate surfaces safe. Lightweight at 16.3kg, it's manageable for a single operator to move between rooms or sites without physical strain.

Every PS-015 includes the Water Tank Set (valued at $160) free — so the machine arrives ready to switch between dry buffing and wet scrubbing without buying anything extra.

Polishing and Buffing Timber Floors

Timber is where the orbital motion earns its place. A rotary polisher spinning in one direction tends to leave visible swirl marks on timber and can burn or scratch a delicate finish if held too long in one spot. The PS-015's multi-directional orbital action polishes evenly across the grain, bringing timber up to a consistent shine without the swirl pattern a rotary leaves behind.

Fit the white polisher pad for high-gloss finishing, or the microfibre pad for everyday buffing and light polishing between deeper treatments. Because the orbital motion is gentler on the surface, it suits maintenance buffing of sealed and polished timber floors in homes, offices, showrooms, and hospitality venues where the floor is a visible part of the space.

Cleaning and Scrubbing Tiles and Grout

On tile, the hard bristle brush does the mechanical work while solution from the included water tank keeps the surface wet, lifting embedded grime out of grout lines and textured tile surfaces in a single pass. The orbital motion works the solution into grout contamination more evenly than a hand mop, which spreads dirty water rather than lifting it.

For sealed stone, marble, and vinyl, switch to the soft bristle brush or microfibre pad to clean and finish without scratching. The same machine moves from timber to tile to vinyl by changing the attachment, which is the core appeal for any space with mixed flooring throughout.

What's Included

  • Hard bristle brush (blue/white) — scrubs tough grime from tile, grout, and hard surfaces, so embedded dirt lifts in a single pass rather than needing repeated manual scrubbing
  • Soft bristle brush (black) — cleans delicate floor types gently, so sealed timber, marble, and vinyl are cleaned without surface scratching
  • Pad holder — secures polishing pads to the machine, so pad changes are quick and the pad stays seated under load
  • Microfibre polisher pad (blue) — everyday cleaning and light buffing, so timber and hard floors stay presentable between deeper polishing sessions
  • White polisher pad — high-gloss finishing on hard floors, so timber and polished surfaces come up to a consistent shine
  • FREE Water Tank Set (PS-13-01) — valued at $160, included at no cost, so the machine handles both dry buffing and wet scrubbing out of the box

Technical Specifications

  • Motor: Heavy-duty induction motor
  • Power: 250–275W (240V)
  • Working Width: 15" (38cm)
  • Working Speed: 150 RPM (orbital)
  • Safety Switch: Integrated kill switch
  • Foot Pedal: Quick-release height and pressure adjustment
  • Cord Management: Quick wire release system
  • Net Weight: 16.3kg

Built for Multi-Operator Commercial Use

The integrated safety kill switch cuts power immediately when released — important where machines are shared by different operators across shifts. The quick-release foot pedal adjusts height and pressure without tools, and the wire release system makes cord storage and setup fast at the start and end of a job. It suits offices, retail, hospitality, schools, and aged care facilities with larger open floor areas, and works equally well for domestic use where a commercial-grade finish is wanted without industrial pricing.

PS-013 or PS-015 — Which Size?

The difference between the two machines is working width: 13 inches on the PS-001 versus 15 inches on the PS-015. For smaller rooms and tighter spaces the PS-001 is easier to manoeuvre. For larger open floor areas where coverage speed matters, the PS-015 covers ground roughly 15% faster per pass. For very large facilities running the machine daily across extensive areas, call us on 1300 404 226 and we'll confirm it's the right spec.

Can the PS-015 polish and buff timber floors?

Yes — this is one of its main uses. The orbital motion polishes timber evenly and reduces the swirl marks a standard rotary polisher leaves behind. Fit the white polisher pad for a high-gloss finish or the microfibre pad for everyday buffing. Because the orbital action is gentler than a rotary, it suits maintenance buffing of sealed and polished timber floors without risking the finish.

Is the PS-015 good for cleaning tiles and grout?

Yes. Fit the hard bristle brush and attach the included water tank to apply solution while you clean. The orbital motion works the solution into grout lines and textured tile surfaces, lifting embedded grime in a single pass rather than spreading dirty water the way a hand mop does. For sealed stone and marble, switch to the soft brush or microfibre pad to avoid scratching.

What floors can the PS-015 handle?

The PS-015 handles timber, tile, vinyl, marble, polished concrete, and carpet. Different attachments suit different surfaces — soft brush for delicate polished floors, hard brush for tile and grout, white pad for high-gloss finishing, and microfibre pad for a streak-free everyday finish. Changing the attachment lets the one machine cover a mixed-floor environment without additional equipment.

What is the difference between the Polystar 13" and 15" models?

The 13" PS-001 is more manoeuvrable in tighter spaces and lighter at 14.8kg — suited to smaller rooms, residential use, and spaces where access around furniture is a priority. The 15" PS-015 has a wider cleaning path for faster coverage of larger open floor areas. For a full comparison, read our Polystar 13" vs 15" comparison guide.

What does the free water tank set do?

The water tank set attaches to the PS-015 and dispenses cleaning solution onto the floor while the machine operates — converting it from a dry polisher and buffer into a wet scrubber that applies and agitates solution in one pass. Included free with every PS-015 (valued at $160). Without the water tank the machine handles dry polishing, buffing, and sanding; with it, you add wet scrubbing for deeper cleaning of tile, vinyl, and hard floor surfaces.

Related articles and links:

Description

Polystar PS-015 15-Inch Orbital Floor Polisher — Buff and Polish Timber, Tile, and Hard Floors From One Machine

The Polystar PS-015 is a 15-inch orbital floor polisher built to buff timber floors to a high shine and lift dirt from tile and grout — from a single machine that also strips, washes, sands, refinishes, and dry cleans carpet. It's the larger sibling to the PS-001, covering more ground per pass for spaces where floor area and coverage speed matter.

The orbital action is what sets it apart from a standard rotary disc machine, and it matters most on timber. Instead of spinning in one direction, the orbital motion works multi-directionally — polishing more evenly, reducing swirl marks on timber and other polished surfaces, and handling delicate or textured finishes that an aggressive rotary would scratch. On polished timber, marble, and specialty flooring where a rotary risks damaging the finish, the PS-015 is the correct tool. On tiles, the hard bristle brush combined with solution from the included water tank lifts grout contamination in a single pass.

At 250–275W with a 150 RPM orbital motion and a 15-inch working width, it covers ground efficiently while the controlled speed keeps delicate surfaces safe. Lightweight at 16.3kg, it's manageable for a single operator to move between rooms or sites without physical strain.

Every PS-015 includes the Water Tank Set (valued at $160) free — so the machine arrives ready to switch between dry buffing and wet scrubbing without buying anything extra.

Polishing and Buffing Timber Floors

Timber is where the orbital motion earns its place. A rotary polisher spinning in one direction tends to leave visible swirl marks on timber and can burn or scratch a delicate finish if held too long in one spot. The PS-015's multi-directional orbital action polishes evenly across the grain, bringing timber up to a consistent shine without the swirl pattern a rotary leaves behind.

Fit the white polisher pad for high-gloss finishing, or the microfibre pad for everyday buffing and light polishing between deeper treatments. Because the orbital motion is gentler on the surface, it suits maintenance buffing of sealed and polished timber floors in homes, offices, showrooms, and hospitality venues where the floor is a visible part of the space.

Cleaning and Scrubbing Tiles and Grout

On tile, the hard bristle brush does the mechanical work while solution from the included water tank keeps the surface wet, lifting embedded grime out of grout lines and textured tile surfaces in a single pass. The orbital motion works the solution into grout contamination more evenly than a hand mop, which spreads dirty water rather than lifting it.

For sealed stone, marble, and vinyl, switch to the soft bristle brush or microfibre pad to clean and finish without scratching. The same machine moves from timber to tile to vinyl by changing the attachment, which is the core appeal for any space with mixed flooring throughout.

What's Included

  • Hard bristle brush (blue/white) — scrubs tough grime from tile, grout, and hard surfaces, so embedded dirt lifts in a single pass rather than needing repeated manual scrubbing
  • Soft bristle brush (black) — cleans delicate floor types gently, so sealed timber, marble, and vinyl are cleaned without surface scratching
  • Pad holder — secures polishing pads to the machine, so pad changes are quick and the pad stays seated under load
  • Microfibre polisher pad (blue) — everyday cleaning and light buffing, so timber and hard floors stay presentable between deeper polishing sessions
  • White polisher pad — high-gloss finishing on hard floors, so timber and polished surfaces come up to a consistent shine
  • FREE Water Tank Set (PS-13-01) — valued at $160, included at no cost, so the machine handles both dry buffing and wet scrubbing out of the box

Technical Specifications

  • Motor: Heavy-duty induction motor
  • Power: 250–275W (240V)
  • Working Width: 15" (38cm)
  • Working Speed: 150 RPM (orbital)
  • Safety Switch: Integrated kill switch
  • Foot Pedal: Quick-release height and pressure adjustment
  • Cord Management: Quick wire release system
  • Net Weight: 16.3kg

Built for Multi-Operator Commercial Use

The integrated safety kill switch cuts power immediately when released — important where machines are shared by different operators across shifts. The quick-release foot pedal adjusts height and pressure without tools, and the wire release system makes cord storage and setup fast at the start and end of a job. It suits offices, retail, hospitality, schools, and aged care facilities with larger open floor areas, and works equally well for domestic use where a commercial-grade finish is wanted without industrial pricing.

PS-013 or PS-015 — Which Size?

The difference between the two machines is working width: 13 inches on the PS-001 versus 15 inches on the PS-015. For smaller rooms and tighter spaces the PS-001 is easier to manoeuvre. For larger open floor areas where coverage speed matters, the PS-015 covers ground roughly 15% faster per pass. For very large facilities running the machine daily across extensive areas, call us on 1300 404 226 and we'll confirm it's the right spec.

Can the PS-015 polish and buff timber floors?

Yes — this is one of its main uses. The orbital motion polishes timber evenly and reduces the swirl marks a standard rotary polisher leaves behind. Fit the white polisher pad for a high-gloss finish or the microfibre pad for everyday buffing. Because the orbital action is gentler than a rotary, it suits maintenance buffing of sealed and polished timber floors without risking the finish.

Is the PS-015 good for cleaning tiles and grout?

Yes. Fit the hard bristle brush and attach the included water tank to apply solution while you clean. The orbital motion works the solution into grout lines and textured tile surfaces, lifting embedded grime in a single pass rather than spreading dirty water the way a hand mop does. For sealed stone and marble, switch to the soft brush or microfibre pad to avoid scratching.

What floors can the PS-015 handle?

The PS-015 handles timber, tile, vinyl, marble, polished concrete, and carpet. Different attachments suit different surfaces — soft brush for delicate polished floors, hard brush for tile and grout, white pad for high-gloss finishing, and microfibre pad for a streak-free everyday finish. Changing the attachment lets the one machine cover a mixed-floor environment without additional equipment.

What is the difference between the Polystar 13" and 15" models?

The 13" PS-001 is more manoeuvrable in tighter spaces and lighter at 14.8kg — suited to smaller rooms, residential use, and spaces where access around furniture is a priority. The 15" PS-015 has a wider cleaning path for faster coverage of larger open floor areas. For a full comparison, read our Polystar 13" vs 15" comparison guide.

What does the free water tank set do?

The water tank set attaches to the PS-015 and dispenses cleaning solution onto the floor while the machine operates — converting it from a dry polisher and buffer into a wet scrubber that applies and agitates solution in one pass. Included free with every PS-015 (valued at $160). Without the water tank the machine handles dry polishing, buffing, and sanding; with it, you add wet scrubbing for deeper cleaning of tile, vinyl, and hard floor surfaces.

Related articles and links:

Shipping

Orders are subject to flat rate shipping fees starting from $24.99. Shipping costs may vary depending on the size and weight of the items purchased, as well as the delivery location.

All applicable shipping fees will be clearly displayed at checkout during the order process, so you can review them before completing your purchase.

If you see something that you think is wrong, please let us know. 

You may think that some shipping fees are high, but just remember — most of the time your product is delivered by a real person, driving a real truck, often giving up a large portion of their day to make sure it arrives safely.

Behind every delivery is someone lifting, loading, navigating traffic, and taking care to ensure your order gets to you in perfect condition. We value their hard work just as much as we value your support, so we truly appreciate your understanding when it comes to freight costs.

Please keep in mind that these shipping prices are applicable for metro areas of Australia (VIC, NSW, SA) and some orders in remote areas (NT, WA, QLD, TAS) may also be subject to higher shipping fees. This will be communicated with the customer prior to shipment and confirmation of the order. 

Some large bulky orders may require freight and this could be an additional cost and will be communicated with the customer prior to shipment. 

Feel free to contact our team on 1300 404 226 or email at sales@ozcleaninggear.com.au for more information. 

We don't want to mess around with fine print and extra charges, we like things to be simple and easy. 

Please allow 2 - 4 business days (Monday to Friday) for handling/processing times and 1 - 7 days for shipping depending on your location. Sometimes this time may vary due to a number of reasons however the common 

Orders are processed on business days (Monday to Friday). Please note that processing and shipping times may vary during weekends and public holidays. We do our best to get your order out as quickly as possible, and appreciate your patience during these periods.

Order Confirmation:

As soon as you place your order you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorised your credit card for the purchase.  

As soon as we receive your order we automatically check to confirm that your order is in stock and available for immediate shipment. If your item is on back-order or unavailable we will void the pre-authorisation and reach out to you via e-mail to see if alternate arrangements can be made.  

If your item(s) are available for immediate shipment we will process the charges and get to work preparing your order for shipment.

Order Shipment:

If your order is in stock and we process the charges to your credit card it will ship within three business days from the date of your order.  

We will send you shipping confirmation within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  

If you do not receive shipping confirmation from us within four business days of your order feel free to follow up with us at sales@ozcleaninggear.com.au.

Shipping times may vary depending on each case by case. Please allow up to 4 days for product handling time and up to 7 days for receiving your product from being shipped. 

International Orders:

Please be aware that our products are made specifically for the Australian market. This means that they require a 240v electrical system to function correctly. 

Our products have generally not been certified for use with other countries electrical safety standards but all of our products are certified to Australian standards.

We will happily ship our fantastic products to international customers. Due to the extremely wide variety of product dimensions we will provide an up to date shipping price quote for you on request.

If you are happy with our shipping quote we will prepare an order and payment though our ultra secure online payment gateway.

Delivery & Responsibility After Delivery

Once an order has been delivered to the shipping address provided at checkout, Oz Cleaning Gear is no longer responsible for any loss, theft, or damage that may occur after delivery. If the courier confirms that the order has been delivered (including where an order has been left in a safe location as per the courier’s discretion), ownership and responsibility pass to the customer.

Customers may add special delivery instructions (e.g., “please leave at back door” or “signature required”) at the time of placing the order. If you request “Signature on Delivery” and are not available to sign, re-delivery or redirection fees may apply, and these costs will be the responsibility of the customer.

We recommend choosing the delivery option that best suits your needs to ensure safe receipt of your order.

While we always do our best to honour delivery instructions provided at checkout, there may be occasions where these notes are unintentionally missed by the delivery driver.

We work with real people who are doing their best each day, and from time to time things can be overlooked. We appreciate your understanding and patience should this occur.

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery or do not agree to accept the delivery.

If you do accept delivery you are required to immediately take photos using your smart phone or camera of the damaged packaging or products inside the packaging. 

If your item(s) do arrived damaged please send photos to sales@ozcleaninggear.com.au, then visit our Returns page and lodge your return claim online.

STORE FAQs

We offer standard shipping across Australia. Orders over $500 receive free standard shipping, subject to our shipping policy regarding bulky items.

We accept returns within 30 days of purchase for unused items in original packaging.

Yes, we offer competitive pricing for bulk orders. Contact our team for a custom quote.

Yes. Save on delivery fee and get in touch with our team to organise collection.

Order processing times may vary based on a number of reasons. However, generally orders are processed within 2 - 4 business days.

Shipping can vary due to the product purchased, the customers location and other factors. However you can expect your product to arrive within 2 - 10 days.

The majority of products have a minimum of 12 months warranty. This can change however from brand to brand. Get in touch with our team to find out more.

As we stock a broad range of products and brands, servicing and repairs can also vary. Get in contact with our team to discuss further.

Yes we do. If you need a spare or replacement part and don't see it on our site, get in touch with our team as we will most likely be able to source it for you.

Aussie Wide Shipping

Fast and competitive

Lifetime Support

Product lifetime support

Spare parts

We source spare parts

Buying in bulk?

Request a quote

Description

Polystar PS-015 15-Inch Orbital Floor Polisher — Buff and Polish Timber, Tile, and Hard Floors From One Machine

The Polystar PS-015 is a 15-inch orbital floor polisher built to buff timber floors to a high shine and lift dirt from tile and grout — from a single machine that also strips, washes, sands, refinishes, and dry cleans carpet. It's the larger sibling to the PS-001, covering more ground per pass for spaces where floor area and coverage speed matter.

The orbital action is what sets it apart from a standard rotary disc machine, and it matters most on timber. Instead of spinning in one direction, the orbital motion works multi-directionally — polishing more evenly, reducing swirl marks on timber and other polished surfaces, and handling delicate or textured finishes that an aggressive rotary would scratch. On polished timber, marble, and specialty flooring where a rotary risks damaging the finish, the PS-015 is the correct tool. On tiles, the hard bristle brush combined with solution from the included water tank lifts grout contamination in a single pass.

At 250–275W with a 150 RPM orbital motion and a 15-inch working width, it covers ground efficiently while the controlled speed keeps delicate surfaces safe. Lightweight at 16.3kg, it's manageable for a single operator to move between rooms or sites without physical strain.

Every PS-015 includes the Water Tank Set (valued at $160) free — so the machine arrives ready to switch between dry buffing and wet scrubbing without buying anything extra.

Polishing and Buffing Timber Floors

Timber is where the orbital motion earns its place. A rotary polisher spinning in one direction tends to leave visible swirl marks on timber and can burn or scratch a delicate finish if held too long in one spot. The PS-015's multi-directional orbital action polishes evenly across the grain, bringing timber up to a consistent shine without the swirl pattern a rotary leaves behind.

Fit the white polisher pad for high-gloss finishing, or the microfibre pad for everyday buffing and light polishing between deeper treatments. Because the orbital motion is gentler on the surface, it suits maintenance buffing of sealed and polished timber floors in homes, offices, showrooms, and hospitality venues where the floor is a visible part of the space.

Cleaning and Scrubbing Tiles and Grout

On tile, the hard bristle brush does the mechanical work while solution from the included water tank keeps the surface wet, lifting embedded grime out of grout lines and textured tile surfaces in a single pass. The orbital motion works the solution into grout contamination more evenly than a hand mop, which spreads dirty water rather than lifting it.

For sealed stone, marble, and vinyl, switch to the soft bristle brush or microfibre pad to clean and finish without scratching. The same machine moves from timber to tile to vinyl by changing the attachment, which is the core appeal for any space with mixed flooring throughout.

What's Included

  • Hard bristle brush (blue/white) — scrubs tough grime from tile, grout, and hard surfaces, so embedded dirt lifts in a single pass rather than needing repeated manual scrubbing
  • Soft bristle brush (black) — cleans delicate floor types gently, so sealed timber, marble, and vinyl are cleaned without surface scratching
  • Pad holder — secures polishing pads to the machine, so pad changes are quick and the pad stays seated under load
  • Microfibre polisher pad (blue) — everyday cleaning and light buffing, so timber and hard floors stay presentable between deeper polishing sessions
  • White polisher pad — high-gloss finishing on hard floors, so timber and polished surfaces come up to a consistent shine
  • FREE Water Tank Set (PS-13-01) — valued at $160, included at no cost, so the machine handles both dry buffing and wet scrubbing out of the box

Technical Specifications

  • Motor: Heavy-duty induction motor
  • Power: 250–275W (240V)
  • Working Width: 15" (38cm)
  • Working Speed: 150 RPM (orbital)
  • Safety Switch: Integrated kill switch
  • Foot Pedal: Quick-release height and pressure adjustment
  • Cord Management: Quick wire release system
  • Net Weight: 16.3kg

Built for Multi-Operator Commercial Use

The integrated safety kill switch cuts power immediately when released — important where machines are shared by different operators across shifts. The quick-release foot pedal adjusts height and pressure without tools, and the wire release system makes cord storage and setup fast at the start and end of a job. It suits offices, retail, hospitality, schools, and aged care facilities with larger open floor areas, and works equally well for domestic use where a commercial-grade finish is wanted without industrial pricing.

PS-013 or PS-015 — Which Size?

The difference between the two machines is working width: 13 inches on the PS-001 versus 15 inches on the PS-015. For smaller rooms and tighter spaces the PS-001 is easier to manoeuvre. For larger open floor areas where coverage speed matters, the PS-015 covers ground roughly 15% faster per pass. For very large facilities running the machine daily across extensive areas, call us on 1300 404 226 and we'll confirm it's the right spec.

Can the PS-015 polish and buff timber floors?

Yes — this is one of its main uses. The orbital motion polishes timber evenly and reduces the swirl marks a standard rotary polisher leaves behind. Fit the white polisher pad for a high-gloss finish or the microfibre pad for everyday buffing. Because the orbital action is gentler than a rotary, it suits maintenance buffing of sealed and polished timber floors without risking the finish.

Is the PS-015 good for cleaning tiles and grout?

Yes. Fit the hard bristle brush and attach the included water tank to apply solution while you clean. The orbital motion works the solution into grout lines and textured tile surfaces, lifting embedded grime in a single pass rather than spreading dirty water the way a hand mop does. For sealed stone and marble, switch to the soft brush or microfibre pad to avoid scratching.

What floors can the PS-015 handle?

The PS-015 handles timber, tile, vinyl, marble, polished concrete, and carpet. Different attachments suit different surfaces — soft brush for delicate polished floors, hard brush for tile and grout, white pad for high-gloss finishing, and microfibre pad for a streak-free everyday finish. Changing the attachment lets the one machine cover a mixed-floor environment without additional equipment.

What is the difference between the Polystar 13" and 15" models?

The 13" PS-001 is more manoeuvrable in tighter spaces and lighter at 14.8kg — suited to smaller rooms, residential use, and spaces where access around furniture is a priority. The 15" PS-015 has a wider cleaning path for faster coverage of larger open floor areas. For a full comparison, read our Polystar 13" vs 15" comparison guide.

What does the free water tank set do?

The water tank set attaches to the PS-015 and dispenses cleaning solution onto the floor while the machine operates — converting it from a dry polisher and buffer into a wet scrubber that applies and agitates solution in one pass. Included free with every PS-015 (valued at $160). Without the water tank the machine handles dry polishing, buffing, and sanding; with it, you add wet scrubbing for deeper cleaning of tile, vinyl, and hard floor surfaces.

Related articles and links:

Shipping

Orders are subject to flat rate shipping fees starting from $24.99. Shipping costs may vary depending on the size and weight of the items purchased, as well as the delivery location.

All applicable shipping fees will be clearly displayed at checkout during the order process, so you can review them before completing your purchase.

If you see something that you think is wrong, please let us know. 

You may think that some shipping fees are high, but just remember — most of the time your product is delivered by a real person, driving a real truck, often giving up a large portion of their day to make sure it arrives safely.

Behind every delivery is someone lifting, loading, navigating traffic, and taking care to ensure your order gets to you in perfect condition. We value their hard work just as much as we value your support, so we truly appreciate your understanding when it comes to freight costs.

Please keep in mind that these shipping prices are applicable for metro areas of Australia (VIC, NSW, SA) and some orders in remote areas (NT, WA, QLD, TAS) may also be subject to higher shipping fees. This will be communicated with the customer prior to shipment and confirmation of the order. 

Some large bulky orders may require freight and this could be an additional cost and will be communicated with the customer prior to shipment. 

Feel free to contact our team on 1300 404 226 or email at sales@ozcleaninggear.com.au for more information. 

We don't want to mess around with fine print and extra charges, we like things to be simple and easy. 

Please allow 2 - 4 business days (Monday to Friday) for handling/processing times and 1 - 7 days for shipping depending on your location. Sometimes this time may vary due to a number of reasons however the common 

Orders are processed on business days (Monday to Friday). Please note that processing and shipping times may vary during weekends and public holidays. We do our best to get your order out as quickly as possible, and appreciate your patience during these periods.

Order Confirmation:

As soon as you place your order you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorised your credit card for the purchase.  

As soon as we receive your order we automatically check to confirm that your order is in stock and available for immediate shipment. If your item is on back-order or unavailable we will void the pre-authorisation and reach out to you via e-mail to see if alternate arrangements can be made.  

If your item(s) are available for immediate shipment we will process the charges and get to work preparing your order for shipment.

Order Shipment:

If your order is in stock and we process the charges to your credit card it will ship within three business days from the date of your order.  

We will send you shipping confirmation within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  

If you do not receive shipping confirmation from us within four business days of your order feel free to follow up with us at sales@ozcleaninggear.com.au.

Shipping times may vary depending on each case by case. Please allow up to 4 days for product handling time and up to 7 days for receiving your product from being shipped. 

International Orders:

Please be aware that our products are made specifically for the Australian market. This means that they require a 240v electrical system to function correctly. 

Our products have generally not been certified for use with other countries electrical safety standards but all of our products are certified to Australian standards.

We will happily ship our fantastic products to international customers. Due to the extremely wide variety of product dimensions we will provide an up to date shipping price quote for you on request.

If you are happy with our shipping quote we will prepare an order and payment though our ultra secure online payment gateway.

Delivery & Responsibility After Delivery

Once an order has been delivered to the shipping address provided at checkout, Oz Cleaning Gear is no longer responsible for any loss, theft, or damage that may occur after delivery. If the courier confirms that the order has been delivered (including where an order has been left in a safe location as per the courier’s discretion), ownership and responsibility pass to the customer.

Customers may add special delivery instructions (e.g., “please leave at back door” or “signature required”) at the time of placing the order. If you request “Signature on Delivery” and are not available to sign, re-delivery or redirection fees may apply, and these costs will be the responsibility of the customer.

We recommend choosing the delivery option that best suits your needs to ensure safe receipt of your order.

While we always do our best to honour delivery instructions provided at checkout, there may be occasions where these notes are unintentionally missed by the delivery driver.

We work with real people who are doing their best each day, and from time to time things can be overlooked. We appreciate your understanding and patience should this occur.

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery or do not agree to accept the delivery.

If you do accept delivery you are required to immediately take photos using your smart phone or camera of the damaged packaging or products inside the packaging. 

If your item(s) do arrived damaged please send photos to sales@ozcleaninggear.com.au, then visit our Returns page and lodge your return claim online.