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Polystar 15-inch Orbital Floor Polisher and Cleaner front view

Polystar 15-inch Orbital Floor Polisher and Cleaner

by Polystar
SKU PS-015
Save $120.00
$1,199.00
$1,079.00
  • Australia Wide Shipping
  • Call us on 1300 404 226
  • Don't love it? Send it back
  • Price Match Guarantee

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Polystar 15-Inch Orbital Floor Polisher & Cleaner – The Ultimate All-in-One Floor Care Solution for Australian Businesses

When it comes to keeping your floors spotless, polished, and professional, the Polystar 15-Inch Orbital Floor Polisher & Cleaner is the trusted choice across Australia. Designed for versatility, power, and ease of use, this robust machine takes on everything from deep carpet cleaning to high-gloss hard floor polishing — all in one compact, reliable unit. Whether you’re refreshing office carpets in Melbourne, cleaning tiles in a Perth showroom, or maintaining vinyl floors in Sydney schools, this polisher delivers results that impress every time.

Why You’ll Love the Polystar PS-015

One Machine, Endless Possibilities

Say goodbye to cluttered storage rooms and multiple machines. The Polystar 15” Orbital Floor Polisher can strip, wash, buff, sand, refinish, polish, and dry-clean — giving you professional-grade cleaning results for nearly every floor type. From carpets and vinyl to timber and tiles, it’s the all-in-one floor care system Australian cleaners trust.

Power That Works as Hard as You Do

Powered by a durable 250–275W induction motor, this machine is built for consistency and longevity. It handles long shifts, large areas, and demanding commercial use with ease — ensuring smooth, uninterrupted operation even in Australia’s toughest cleaning environments.

Fast, Efficient, and Easy to Control

With a 15-inch working width and 150 RPM orbital motion, the Polystar PS-015 covers more floor space in less time while maintaining perfect control and gentle precision. You’ll achieve a deep, even clean without the risk of scratching or damaging delicate surfaces.

Built for Safety and Simplicity

Every detail is designed with the operator in mind. The integrated safety/kill switch ensures peace of mind during operation, while the quick-release foot pedal and wire release system make setup and storage a breeze. Lightweight at just 16.3kg, it’s easy to manoeuvre between rooms, floors, or job sites.

Complete Kit – Everything You Need to Get Started

No need to buy extras — your Polystar 15” Orbital Polisher includes:

  • Hard Bristle Brush (Blue/White): For scrubbing tough grime and hard surfaces.

  • Soft Bristle Brush (Black): For gentle cleaning on delicate floors.

  • Pad Holder: For secure attachment of polishing pads.

  • Microfibre Polisher Pad (Blue): For everyday cleaning and light polishing.

  • White Polisher Pad (White): For achieving that showroom-level shine.

With this complete accessory set, you’ll have everything you need to start cleaning and polishing right out of the box.

Trusted by Australian Professionals

From office buildings in Brisbane to retail stores in Adelaide, schools in Canberra, and hospitality venues in Hobart, businesses across Australia rely on Polystar for consistent performance and professional-grade results. The PS-015 is not only designed for heavy-duty commercial cleaning — it’s also user-friendly enough for domestic use, giving homeowners access to commercial-quality floor care without the hefty industrial price tag.

Technical Specifications

  • Motor: Heavy-duty induction motor for consistent performance

  • Power Rating: 250–275W (240V)

  • Working Width: 15” (38cm) – covers more surface in fewer passes

  • Speed: 150 RPM – ideal for deep, even cleaning

  • Safety/Kill Switch: Prevents accidental operation

  • Quick-Release Foot Pedal: Effortless height and pressure adjustment

  • Quick Wire Release System: Easy cord management and storage

  • Net Weight: 16.3 kg – lightweight yet stable

Included Accessories: Hard Brush, Soft Brush, Pad Holder, Microfibre Polisher Pad, White Polisher Pad
FREE Add-On: Water Tank Set (Part No: PS-13-01) for wet scrubbing and extra cleaning flexibility.

Professional Floor Care Made Simple

Cleaning your floors shouldn’t feel like hard work — and with the Polystar PS-015 Orbital Floor Polisher, it won’t. Designed for performance, built for durability, and refined for comfort, this machine is your all-in-one answer to maintaining immaculate floors in any environment.

Whether you’re a commercial cleaner, facility manager, or business owner, the Polystar 15-Inch Orbital Floor Polisher & Cleaner is an investment in efficiency, quality, and lasting value. Experience the difference of professional-grade cleaning — order yours today and transform the way you care for your floors.

Description

Polystar 15-Inch Orbital Floor Polisher & Cleaner – The Ultimate All-in-One Floor Care Solution for Australian Businesses

When it comes to keeping your floors spotless, polished, and professional, the Polystar 15-Inch Orbital Floor Polisher & Cleaner is the trusted choice across Australia. Designed for versatility, power, and ease of use, this robust machine takes on everything from deep carpet cleaning to high-gloss hard floor polishing — all in one compact, reliable unit. Whether you’re refreshing office carpets in Melbourne, cleaning tiles in a Perth showroom, or maintaining vinyl floors in Sydney schools, this polisher delivers results that impress every time.

Why You’ll Love the Polystar PS-015

One Machine, Endless Possibilities

Say goodbye to cluttered storage rooms and multiple machines. The Polystar 15” Orbital Floor Polisher can strip, wash, buff, sand, refinish, polish, and dry-clean — giving you professional-grade cleaning results for nearly every floor type. From carpets and vinyl to timber and tiles, it’s the all-in-one floor care system Australian cleaners trust.

Power That Works as Hard as You Do

Powered by a durable 250–275W induction motor, this machine is built for consistency and longevity. It handles long shifts, large areas, and demanding commercial use with ease — ensuring smooth, uninterrupted operation even in Australia’s toughest cleaning environments.

Fast, Efficient, and Easy to Control

With a 15-inch working width and 150 RPM orbital motion, the Polystar PS-015 covers more floor space in less time while maintaining perfect control and gentle precision. You’ll achieve a deep, even clean without the risk of scratching or damaging delicate surfaces.

Built for Safety and Simplicity

Every detail is designed with the operator in mind. The integrated safety/kill switch ensures peace of mind during operation, while the quick-release foot pedal and wire release system make setup and storage a breeze. Lightweight at just 16.3kg, it’s easy to manoeuvre between rooms, floors, or job sites.

Complete Kit – Everything You Need to Get Started

No need to buy extras — your Polystar 15” Orbital Polisher includes:

  • Hard Bristle Brush (Blue/White): For scrubbing tough grime and hard surfaces.

  • Soft Bristle Brush (Black): For gentle cleaning on delicate floors.

  • Pad Holder: For secure attachment of polishing pads.

  • Microfibre Polisher Pad (Blue): For everyday cleaning and light polishing.

  • White Polisher Pad (White): For achieving that showroom-level shine.

With this complete accessory set, you’ll have everything you need to start cleaning and polishing right out of the box.

Trusted by Australian Professionals

From office buildings in Brisbane to retail stores in Adelaide, schools in Canberra, and hospitality venues in Hobart, businesses across Australia rely on Polystar for consistent performance and professional-grade results. The PS-015 is not only designed for heavy-duty commercial cleaning — it’s also user-friendly enough for domestic use, giving homeowners access to commercial-quality floor care without the hefty industrial price tag.

Technical Specifications

  • Motor: Heavy-duty induction motor for consistent performance

  • Power Rating: 250–275W (240V)

  • Working Width: 15” (38cm) – covers more surface in fewer passes

  • Speed: 150 RPM – ideal for deep, even cleaning

  • Safety/Kill Switch: Prevents accidental operation

  • Quick-Release Foot Pedal: Effortless height and pressure adjustment

  • Quick Wire Release System: Easy cord management and storage

  • Net Weight: 16.3 kg – lightweight yet stable

Included Accessories: Hard Brush, Soft Brush, Pad Holder, Microfibre Polisher Pad, White Polisher Pad
FREE Add-On: Water Tank Set (Part No: PS-13-01) for wet scrubbing and extra cleaning flexibility.

Professional Floor Care Made Simple

Cleaning your floors shouldn’t feel like hard work — and with the Polystar PS-015 Orbital Floor Polisher, it won’t. Designed for performance, built for durability, and refined for comfort, this machine is your all-in-one answer to maintaining immaculate floors in any environment.

Whether you’re a commercial cleaner, facility manager, or business owner, the Polystar 15-Inch Orbital Floor Polisher & Cleaner is an investment in efficiency, quality, and lasting value. Experience the difference of professional-grade cleaning — order yours today and transform the way you care for your floors.

Shipping

Shipping is free on all orders over $500 within Australia.

Orders under $500 will incur a flat rate shipping fee of $19.99. 

Please keep in mind that these shipping prices are applicable for metro areas of Australia (VIC, NSW, SA) and some orders in remote areas (NT, WA, QLD, TAS) may also be subject to higher shipping fees. This will be communicated with the customer prior to shipment and confirmation of the order. 

Some large bulky orders may require freight and this could be an additional cost and will be communicated with the customer prior to shipment. 

Feel free to contact our team on 1300 404 226 or email at sales@ozcleaninggear.com.au for more information. 

We don't want to mess around with fine print and extra charges, we like things to be simple and easy. 

Please allow 2 - 4 business days (Monday to Friday) for handling/processing times and 1 - 5 days for shipping depending on your location. 

Orders are processed on business days (Monday to Friday). Please note that processing and shipping times may vary during weekends and public holidays. We do our best to get your order out as quickly as possible, and appreciate your patience during these periods.

Order Confirmation:

As soon as you place your order you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorised your credit card for the purchase.  

As soon as we receive your order we automatically check to confirm that your order is in stock and available for immediate shipment. If your item is on back-order or unavailable we will void the pre-authorisation and reach out to you via e-mail to see if alternate arrangements can be made.  

If your item(s) are available for immediate shipment we will process the charges and get to work preparing your order for shipment.

Order Shipment:

If your order is in stock and we process the charges to your credit card it will ship within three business days from the date of your order.  

We will send you shipping confirmation within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  

If you do not receive shipping confirmation from us within four business days of your order feel free to follow up with us at sales@ozcleaninggear.com.au.

Shipping times may vary depending on each case by case. Please allow up to 4 days for product handling time and up to 5 days for receiving your product from being shipped. 

International Orders:

Please be aware that our products are made specifically for the Australian market. This means that they require a 240v electrical system to function correctly. 

Our products have generally not been certified for use with other countries electrical safety standards but all of our products are certified to Australian standards.

We will happily ship our fantastic products to international customers. Due to the extremely wide variety of product dimensions we will provide an up to date shipping price quote for you on request.

If you are happy with our shipping quote we will prepare an order and payment though our ultra secure online payment gateway.

Delivery & Responsibility After Delivery

Once an order has been delivered to the shipping address provided at checkout, Oz Cleaning Gear is no longer responsible for any loss, theft, or damage that may occur after delivery. If the courier confirms that the order has been delivered (including where an order has been left in a safe location as per the courier’s discretion), ownership and responsibility pass to the customer.

Customers may add special delivery instructions (e.g., “please leave at back door” or “signature required”) at the time of placing the order. If you request “Signature on Delivery” and are not available to sign, re-delivery or redirection fees may apply, and these costs will be the responsibility of the customer.

We recommend choosing the delivery option that best suits your needs to ensure safe receipt of your order.

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery or do not agree to accept the delivery.

If you do accept delivery you are required to immediately take photos using your smart phone or camera of the damaged packaging or products inside the packaging. 

If your item(s) do arrived damaged please send photos to sales@ozcleaninggear.com.au, then visit our Returns page and lodge your return claim online.

Easy Returns

While we fully stand by every product that we sell, we understand that sometimes you might change your mind or realise the product you ordered wasn't exactly what you were hoping for.

That's why we offer a 30 Day Return Policy.

If you decide you want to return an item for any reason within 30 days after receipt of your order, please email us at sales@ozcleaninggear.com.au with your order number and we will provide detailed instructions on how to process the return.

Please note, you as the customer is responsible for paying the return shipping costs of the item(s) in your order unless your product received was defective or incorrect.

Once your return item(s) have been received and inspected at our warehouse(s), we will send you an email notification that we have processed your return payment.

*Please note: In order to receive a refund for the item(s) ordered, the item(s) must arrive back to our distribution centre as indicated by us in a "Brand New" condition and must contain all original packaging and accessories.

"Brand New" means that the items you ordered must not show any visual signs of wear or have been used. 

If items are returned with visual signs of wear, or have any issues due to use will not be accepted and no refund will be given.

If you decide you want to return your order, please email us at sales@ozcleaninggear.com.au with your order number and we will assist you. We want to make this as simple of a process as possible for you.

For orders that meet the certain criteria and are returned, please allow up to 5 days for refund processing time. 

Damages

If the product is damaged, you must make note of it immediately when signing for delivery and send photos to sales@ozcleaninggear.com.au the day of delivery. If you use your machine prior to reporting its damage, you will not be entitled to any returns or refunds. 

Oz Cleaning Gear will pay for shipping defective, damaged, or incorrect merchandise at our cost.

Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorised by our customer service department prior to being processed. 

We will ensure you get the product you ordered, undamaged, as soon as possible. Items that become damaged after use are non-refundable unless specified under warranty.

Cancellations

If you would like to cancel an order, please email or call our customer service team immediately to avoid return shipping fees.

Cancellations received before shipment will receive a full refund. 

Orders cancelled after items have shipped will follow our 30 Day Return policy and will be subject to return shipping costs.

Please ensure if you wish to be eligible for a refund for a cancelled order, your machine or products must be unused and within its original packaging and containing all the original attachments. 

Failure to meet these requirements, you will not be entitled to a refund. 

Promotional Items, Free Gifts & Bundled Offers

If your order includes any complimentary or promotional items (including free gifts, bonus products, or bundled offer items), these items are considered part of the original order. To qualify for a refund under our 30 Day Return Policy, all promotional items supplied with the order must be returned in brand-new, unused condition and in their original packaging.

Promotional items are provided on the basis that the accompanying primary product remains purchased and in use. If the primary product is returned for any reason, the promotional item(s) must also be returned. If a promotional item is not returned, or is returned used, damaged, or not in brand-new condition, the full retail value of the promotional item will be deducted from the refund amount, or the return request may be denied in full.

Promotional items have no standalone cash value and cannot be retained, exchanged, or refunded independently of the primary purchased item.

Inspection Requirement

All returned products are subject to inspection at our warehouse(s) to verify their condition. Products returned with signs of wear, usage, residue, damage, or missing components — including promotional items, accessories, or packaging — will not be eligible for refund.

Other Return Policy Notes:

  • If a certain vendor or product does not support the return policy stated above, this will be noted in the product descriptions or in the product-specific return information.

  • Products that are specified as certified pre-owned or used are ineligible for a return

  • Oz Cleaning Gear only sells to purchasers who intend to use the item(s) for the duration of its economic life. Orders purchased for the specific purpose of a "one time use or temporary use" are not eligible for return under any circumstances. This includes but is not limited to; orders intended for use in a trade show or a conference venue, orders that are purchased by promotional companies, and orders that are purchased by trade show facilitators.

  • Currently we do not accept exchanges. If your product is returned and accepted, you will be refunded into your nominated bank account and you will have to go through the purchase steps again to obtain your desired product.

Price Match

We always aim to have the best prices available on our store. This is our guarantee to you!

If you (somehow) find another online store with a lower price than us please let us know, simply email us at sales@ozcleaninggear.com.au with a link to the same product on a competitor's website.

Once we have a chance to verify the pricing, we will match or beat the price you found. No questions asked!

Please note that the price must be the total price, that includes any shipping costs and taxes that may be charged by the comparison site.

For any further questions, view our Contact Us page.

Description

Polystar 15-Inch Orbital Floor Polisher & Cleaner – The Ultimate All-in-One Floor Care Solution for Australian Businesses

When it comes to keeping your floors spotless, polished, and professional, the Polystar 15-Inch Orbital Floor Polisher & Cleaner is the trusted choice across Australia. Designed for versatility, power, and ease of use, this robust machine takes on everything from deep carpet cleaning to high-gloss hard floor polishing — all in one compact, reliable unit. Whether you’re refreshing office carpets in Melbourne, cleaning tiles in a Perth showroom, or maintaining vinyl floors in Sydney schools, this polisher delivers results that impress every time.

Why You’ll Love the Polystar PS-015

One Machine, Endless Possibilities

Say goodbye to cluttered storage rooms and multiple machines. The Polystar 15” Orbital Floor Polisher can strip, wash, buff, sand, refinish, polish, and dry-clean — giving you professional-grade cleaning results for nearly every floor type. From carpets and vinyl to timber and tiles, it’s the all-in-one floor care system Australian cleaners trust.

Power That Works as Hard as You Do

Powered by a durable 250–275W induction motor, this machine is built for consistency and longevity. It handles long shifts, large areas, and demanding commercial use with ease — ensuring smooth, uninterrupted operation even in Australia’s toughest cleaning environments.

Fast, Efficient, and Easy to Control

With a 15-inch working width and 150 RPM orbital motion, the Polystar PS-015 covers more floor space in less time while maintaining perfect control and gentle precision. You’ll achieve a deep, even clean without the risk of scratching or damaging delicate surfaces.

Built for Safety and Simplicity

Every detail is designed with the operator in mind. The integrated safety/kill switch ensures peace of mind during operation, while the quick-release foot pedal and wire release system make setup and storage a breeze. Lightweight at just 16.3kg, it’s easy to manoeuvre between rooms, floors, or job sites.

Complete Kit – Everything You Need to Get Started

No need to buy extras — your Polystar 15” Orbital Polisher includes:

  • Hard Bristle Brush (Blue/White): For scrubbing tough grime and hard surfaces.

  • Soft Bristle Brush (Black): For gentle cleaning on delicate floors.

  • Pad Holder: For secure attachment of polishing pads.

  • Microfibre Polisher Pad (Blue): For everyday cleaning and light polishing.

  • White Polisher Pad (White): For achieving that showroom-level shine.

With this complete accessory set, you’ll have everything you need to start cleaning and polishing right out of the box.

Trusted by Australian Professionals

From office buildings in Brisbane to retail stores in Adelaide, schools in Canberra, and hospitality venues in Hobart, businesses across Australia rely on Polystar for consistent performance and professional-grade results. The PS-015 is not only designed for heavy-duty commercial cleaning — it’s also user-friendly enough for domestic use, giving homeowners access to commercial-quality floor care without the hefty industrial price tag.

Technical Specifications

  • Motor: Heavy-duty induction motor for consistent performance

  • Power Rating: 250–275W (240V)

  • Working Width: 15” (38cm) – covers more surface in fewer passes

  • Speed: 150 RPM – ideal for deep, even cleaning

  • Safety/Kill Switch: Prevents accidental operation

  • Quick-Release Foot Pedal: Effortless height and pressure adjustment

  • Quick Wire Release System: Easy cord management and storage

  • Net Weight: 16.3 kg – lightweight yet stable

Included Accessories: Hard Brush, Soft Brush, Pad Holder, Microfibre Polisher Pad, White Polisher Pad
FREE Add-On: Water Tank Set (Part No: PS-13-01) for wet scrubbing and extra cleaning flexibility.

Professional Floor Care Made Simple

Cleaning your floors shouldn’t feel like hard work — and with the Polystar PS-015 Orbital Floor Polisher, it won’t. Designed for performance, built for durability, and refined for comfort, this machine is your all-in-one answer to maintaining immaculate floors in any environment.

Whether you’re a commercial cleaner, facility manager, or business owner, the Polystar 15-Inch Orbital Floor Polisher & Cleaner is an investment in efficiency, quality, and lasting value. Experience the difference of professional-grade cleaning — order yours today and transform the way you care for your floors.

Shipping

Shipping is free on all orders over $500 within Australia.

Orders under $500 will incur a flat rate shipping fee of $19.99. 

Please keep in mind that these shipping prices are applicable for metro areas of Australia (VIC, NSW, SA) and some orders in remote areas (NT, WA, QLD, TAS) may also be subject to higher shipping fees. This will be communicated with the customer prior to shipment and confirmation of the order. 

Some large bulky orders may require freight and this could be an additional cost and will be communicated with the customer prior to shipment. 

Feel free to contact our team on 1300 404 226 or email at sales@ozcleaninggear.com.au for more information. 

We don't want to mess around with fine print and extra charges, we like things to be simple and easy. 

Please allow 2 - 4 business days (Monday to Friday) for handling/processing times and 1 - 5 days for shipping depending on your location. 

Orders are processed on business days (Monday to Friday). Please note that processing and shipping times may vary during weekends and public holidays. We do our best to get your order out as quickly as possible, and appreciate your patience during these periods.

Order Confirmation:

As soon as you place your order you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorised your credit card for the purchase.  

As soon as we receive your order we automatically check to confirm that your order is in stock and available for immediate shipment. If your item is on back-order or unavailable we will void the pre-authorisation and reach out to you via e-mail to see if alternate arrangements can be made.  

If your item(s) are available for immediate shipment we will process the charges and get to work preparing your order for shipment.

Order Shipment:

If your order is in stock and we process the charges to your credit card it will ship within three business days from the date of your order.  

We will send you shipping confirmation within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  

If you do not receive shipping confirmation from us within four business days of your order feel free to follow up with us at sales@ozcleaninggear.com.au.

Shipping times may vary depending on each case by case. Please allow up to 4 days for product handling time and up to 5 days for receiving your product from being shipped. 

International Orders:

Please be aware that our products are made specifically for the Australian market. This means that they require a 240v electrical system to function correctly. 

Our products have generally not been certified for use with other countries electrical safety standards but all of our products are certified to Australian standards.

We will happily ship our fantastic products to international customers. Due to the extremely wide variety of product dimensions we will provide an up to date shipping price quote for you on request.

If you are happy with our shipping quote we will prepare an order and payment though our ultra secure online payment gateway.

Delivery & Responsibility After Delivery

Once an order has been delivered to the shipping address provided at checkout, Oz Cleaning Gear is no longer responsible for any loss, theft, or damage that may occur after delivery. If the courier confirms that the order has been delivered (including where an order has been left in a safe location as per the courier’s discretion), ownership and responsibility pass to the customer.

Customers may add special delivery instructions (e.g., “please leave at back door” or “signature required”) at the time of placing the order. If you request “Signature on Delivery” and are not available to sign, re-delivery or redirection fees may apply, and these costs will be the responsibility of the customer.

We recommend choosing the delivery option that best suits your needs to ensure safe receipt of your order.

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery or do not agree to accept the delivery.

If you do accept delivery you are required to immediately take photos using your smart phone or camera of the damaged packaging or products inside the packaging. 

If your item(s) do arrived damaged please send photos to sales@ozcleaninggear.com.au, then visit our Returns page and lodge your return claim online.

Easy Returns

While we fully stand by every product that we sell, we understand that sometimes you might change your mind or realise the product you ordered wasn't exactly what you were hoping for.

That's why we offer a 30 Day Return Policy.

If you decide you want to return an item for any reason within 30 days after receipt of your order, please email us at sales@ozcleaninggear.com.au with your order number and we will provide detailed instructions on how to process the return.

Please note, you as the customer is responsible for paying the return shipping costs of the item(s) in your order unless your product received was defective or incorrect.

Once your return item(s) have been received and inspected at our warehouse(s), we will send you an email notification that we have processed your return payment.

*Please note: In order to receive a refund for the item(s) ordered, the item(s) must arrive back to our distribution centre as indicated by us in a "Brand New" condition and must contain all original packaging and accessories.

"Brand New" means that the items you ordered must not show any visual signs of wear or have been used. 

If items are returned with visual signs of wear, or have any issues due to use will not be accepted and no refund will be given.

If you decide you want to return your order, please email us at sales@ozcleaninggear.com.au with your order number and we will assist you. We want to make this as simple of a process as possible for you.

For orders that meet the certain criteria and are returned, please allow up to 5 days for refund processing time. 

Damages

If the product is damaged, you must make note of it immediately when signing for delivery and send photos to sales@ozcleaninggear.com.au the day of delivery. If you use your machine prior to reporting its damage, you will not be entitled to any returns or refunds. 

Oz Cleaning Gear will pay for shipping defective, damaged, or incorrect merchandise at our cost.

Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorised by our customer service department prior to being processed. 

We will ensure you get the product you ordered, undamaged, as soon as possible. Items that become damaged after use are non-refundable unless specified under warranty.

Cancellations

If you would like to cancel an order, please email or call our customer service team immediately to avoid return shipping fees.

Cancellations received before shipment will receive a full refund. 

Orders cancelled after items have shipped will follow our 30 Day Return policy and will be subject to return shipping costs.

Please ensure if you wish to be eligible for a refund for a cancelled order, your machine or products must be unused and within its original packaging and containing all the original attachments. 

Failure to meet these requirements, you will not be entitled to a refund. 

Promotional Items, Free Gifts & Bundled Offers

If your order includes any complimentary or promotional items (including free gifts, bonus products, or bundled offer items), these items are considered part of the original order. To qualify for a refund under our 30 Day Return Policy, all promotional items supplied with the order must be returned in brand-new, unused condition and in their original packaging.

Promotional items are provided on the basis that the accompanying primary product remains purchased and in use. If the primary product is returned for any reason, the promotional item(s) must also be returned. If a promotional item is not returned, or is returned used, damaged, or not in brand-new condition, the full retail value of the promotional item will be deducted from the refund amount, or the return request may be denied in full.

Promotional items have no standalone cash value and cannot be retained, exchanged, or refunded independently of the primary purchased item.

Inspection Requirement

All returned products are subject to inspection at our warehouse(s) to verify their condition. Products returned with signs of wear, usage, residue, damage, or missing components — including promotional items, accessories, or packaging — will not be eligible for refund.

Other Return Policy Notes:

  • If a certain vendor or product does not support the return policy stated above, this will be noted in the product descriptions or in the product-specific return information.

  • Products that are specified as certified pre-owned or used are ineligible for a return

  • Oz Cleaning Gear only sells to purchasers who intend to use the item(s) for the duration of its economic life. Orders purchased for the specific purpose of a "one time use or temporary use" are not eligible for return under any circumstances. This includes but is not limited to; orders intended for use in a trade show or a conference venue, orders that are purchased by promotional companies, and orders that are purchased by trade show facilitators.

  • Currently we do not accept exchanges. If your product is returned and accepted, you will be refunded into your nominated bank account and you will have to go through the purchase steps again to obtain your desired product.

Price Match

We always aim to have the best prices available on our store. This is our guarantee to you!

If you (somehow) find another online store with a lower price than us please let us know, simply email us at sales@ozcleaninggear.com.au with a link to the same product on a competitor's website.

Once we have a chance to verify the pricing, we will match or beat the price you found. No questions asked!

Please note that the price must be the total price, that includes any shipping costs and taxes that may be charged by the comparison site.

For any further questions, view our Contact Us page.