About Us Contact Us Shipping Easy Returns Privacy Policy Terms of Service
Skip to content
Cleanstar Prostar Cordless Backpack Vacuum Cleaner front view image - red and black in colour

Cleanstar Prostar Cordless Backpack Vacuum Cleaner

by Cleanstar
SKU VPROSTAR
$1,200.00

Notify me when back in stock

Cleanstar Prostar Cordless Backpack Vacuum Cleaner: 36V Freedom for Australian Professionals

Unleash unparalleled freedom and efficiency in your commercial cleaning operations with the Cleanstar Prostar Cordless Backpack Vacuum Cleaner. This innovative 36V solution is engineered for Australian professionals who demand powerful performance without being tethered by cords. Designed for maximum comfort, agility, and continuous operation, the Prostar is your ultimate tool for swift, effective cleaning in diverse commercial environments.

Why the Cleanstar Prostar is a Game-Changer for Australian Commercial Cleaning:

  • Powerful 36V Cordless Performance: Experience the freedom of cordless operation with the Prostar's robust 36V system. This powerful battery-operated vacuum ensures deep cleaning on carpets and hard floors, allowing your team to move effortlessly through large areas, tight spaces, and stairs without constantly searching for power outlets.

  • Dual Battery System for Continuous Operation: The Prostar comes equipped with 4 rechargeable lithium-ion batteries, though only 2 are required for operation. This smart design means you can keep two batteries charging while using the other two, ensuring virtually uninterrupted workflow and maximising productivity on demanding jobs.

  • Flexible 2-Speed Operation: Adapt to any cleaning task with the Prostar's convenient 2-speed functionality. Choose "Eco mode" for an impressive running time of up to 70 minutes for general cleanups, or switch to "Power mode" for up to 40 minutes of intense suction for tackling tougher debris and high-traffic areas.

  • Ultra-Lightweight & Compact Design: Weighing in at just 5kg with batteries, the Prostar is exceptionally lightweight, significantly reducing operator fatigue during long shifts. Its compact design allows for superior manoeuvrability in confined spaces, making it ideal for offices, schools, and retail environments. A practical carry handle ensures easy transport between locations.

  • Advanced 4-Stage Filtration with H13 HEPA Filter: Prioritise indoor air quality with the Prostar's comprehensive 4-stage filtration system, culminating in a high-efficiency H13 HEPA filter. This advanced filtration captures 99.95% of fine dust particles and allergens down to 0.3 microns, ensuring cleaner exhaust air and a healthier environment for both operators and occupants – a crucial benefit in sensitive Australian commercial settings.

  • Ergonomic Comfort for All Users: The Prostar features a thoughtfully designed, comfortable harness assembly that distributes weight evenly, minimising strain. It's built to be suitable for both right and left-hand users, providing universal comfort and adaptability for your entire cleaning team.

Ideal for Australian Commercial Cleaning:

The Cleanstar Prostar is specifically designed for the needs of professional cleaning contractors and facility managers across Australia. It excels in environments such as:

  • Offices and corporate spaces

  • Schools and educational institutions

  • Retail stores and showrooms

  • Hotels and hospitality venues

  • Healthcare facilities (non-critical areas)

  • Churches and community centres

  • Any commercial space requiring efficient, quiet, and cordless cleaning.

Technical Specifications:

  • Product Name: Cleanstar Prostar Cordless Backpack Vacuum Cleaner

  • Voltage: 36V

  • Battery Type: Lithium-Ion (4 included, 2 required for operation)

  • Operating Modes: 2-speed (Eco & Power)

  • Running Time (Approx.): Up to 70 minutes (Eco Mode) / Up to 40 minutes (Power Mode)

  • Weight (with batteries): 5kg

  • Filtration: 4-stage, with H13 HEPA filter

  • Harness: Comfortable, suitable for right & left-hand users

  • Portability: Compact design, carry handle

Key Features and What's Included with Your Cleanstar Prostar:

The Cleanstar Prostar Cordless Backpack Vacuum Cleaner comes complete with everything you need to get started and maintain peak cleaning performance:

  • Battery Indicator Light: For easy monitoring of battery life.

  • Easy Access 2-Speed Switch: Conveniently located on the waist strap for on-the-go mode changes.

  • Convenient Carry Handle: For effortless transportation between cleaning areas.

  • Tool Storage on Waist Strap: Keeps essential accessories within easy reach.

  • 2 Sets of Rechargeable Lithium-Ion Batteries (4 in total): Ensures continuous operation by allowing you to swap and recharge.

  • Battery Charger Station: To keep your batteries ready for action.

  • 2 x 32mm Extension Rods: For extended reach and versatile cleaning.

  • Flexible Vacuum Hose Assembly: Durable and flexible for easy manoeuvrability.

  • Comfortable Harness Assembly: With a strong Velcro waist strap for secure and ergonomic fit.

  • Pre-motor Filter & H13 HEPA Exhaust Filter: For superior filtration and cleaner air.

  • Cloth Filter Bag: Reusable filtration component.

  • Long Crevice Nozzle, Dusting Brush, and Upholstery Tool: A versatile set of accessories for various cleaning tasks.

  • Disposable Dust Bag: Uses Starbag AF950S for hygienic waste disposal.

Experience the Cordless Revolution with Cleanstar Prostar

The Cleanstar Prostar Cordless Backpack Vacuum Cleaner redefines efficiency and comfort in commercial cleaning. Designed by Cleanstar for optimal performance, this 36V powerhouse empowers your team to clean faster, smarter, and more effectively without the constraints of cords.

Not sure if the Prostar is the backpack vacuum cleaner for you? Read our no fuss guide on which backpack vacuum cleaner is best for your business here: 
Which Backpack Vacuum Cleaner is Best For Your Business.

Or you want to know the differences between corded vs cordless vacuum cleaners? Read our guide and weigh up the pros and cons and make the right investment for your business. 
Corded vs Cordless Backpack Cleaners: What's Best for Business?

Ready to boost your team's productivity? Upgrade to the Cleanstar Prostar today and experience the future of professional cleaning in Australia! Contact Oz Cleaning Gear for a demonstration or to place your order.

Description

Cleanstar Prostar Cordless Backpack Vacuum Cleaner: 36V Freedom for Australian Professionals

Unleash unparalleled freedom and efficiency in your commercial cleaning operations with the Cleanstar Prostar Cordless Backpack Vacuum Cleaner. This innovative 36V solution is engineered for Australian professionals who demand powerful performance without being tethered by cords. Designed for maximum comfort, agility, and continuous operation, the Prostar is your ultimate tool for swift, effective cleaning in diverse commercial environments.

Why the Cleanstar Prostar is a Game-Changer for Australian Commercial Cleaning:

  • Powerful 36V Cordless Performance: Experience the freedom of cordless operation with the Prostar's robust 36V system. This powerful battery-operated vacuum ensures deep cleaning on carpets and hard floors, allowing your team to move effortlessly through large areas, tight spaces, and stairs without constantly searching for power outlets.

  • Dual Battery System for Continuous Operation: The Prostar comes equipped with 4 rechargeable lithium-ion batteries, though only 2 are required for operation. This smart design means you can keep two batteries charging while using the other two, ensuring virtually uninterrupted workflow and maximising productivity on demanding jobs.

  • Flexible 2-Speed Operation: Adapt to any cleaning task with the Prostar's convenient 2-speed functionality. Choose "Eco mode" for an impressive running time of up to 70 minutes for general cleanups, or switch to "Power mode" for up to 40 minutes of intense suction for tackling tougher debris and high-traffic areas.

  • Ultra-Lightweight & Compact Design: Weighing in at just 5kg with batteries, the Prostar is exceptionally lightweight, significantly reducing operator fatigue during long shifts. Its compact design allows for superior manoeuvrability in confined spaces, making it ideal for offices, schools, and retail environments. A practical carry handle ensures easy transport between locations.

  • Advanced 4-Stage Filtration with H13 HEPA Filter: Prioritise indoor air quality with the Prostar's comprehensive 4-stage filtration system, culminating in a high-efficiency H13 HEPA filter. This advanced filtration captures 99.95% of fine dust particles and allergens down to 0.3 microns, ensuring cleaner exhaust air and a healthier environment for both operators and occupants – a crucial benefit in sensitive Australian commercial settings.

  • Ergonomic Comfort for All Users: The Prostar features a thoughtfully designed, comfortable harness assembly that distributes weight evenly, minimising strain. It's built to be suitable for both right and left-hand users, providing universal comfort and adaptability for your entire cleaning team.

Ideal for Australian Commercial Cleaning:

The Cleanstar Prostar is specifically designed for the needs of professional cleaning contractors and facility managers across Australia. It excels in environments such as:

  • Offices and corporate spaces

  • Schools and educational institutions

  • Retail stores and showrooms

  • Hotels and hospitality venues

  • Healthcare facilities (non-critical areas)

  • Churches and community centres

  • Any commercial space requiring efficient, quiet, and cordless cleaning.

Technical Specifications:

  • Product Name: Cleanstar Prostar Cordless Backpack Vacuum Cleaner

  • Voltage: 36V

  • Battery Type: Lithium-Ion (4 included, 2 required for operation)

  • Operating Modes: 2-speed (Eco & Power)

  • Running Time (Approx.): Up to 70 minutes (Eco Mode) / Up to 40 minutes (Power Mode)

  • Weight (with batteries): 5kg

  • Filtration: 4-stage, with H13 HEPA filter

  • Harness: Comfortable, suitable for right & left-hand users

  • Portability: Compact design, carry handle

Key Features and What's Included with Your Cleanstar Prostar:

The Cleanstar Prostar Cordless Backpack Vacuum Cleaner comes complete with everything you need to get started and maintain peak cleaning performance:

  • Battery Indicator Light: For easy monitoring of battery life.

  • Easy Access 2-Speed Switch: Conveniently located on the waist strap for on-the-go mode changes.

  • Convenient Carry Handle: For effortless transportation between cleaning areas.

  • Tool Storage on Waist Strap: Keeps essential accessories within easy reach.

  • 2 Sets of Rechargeable Lithium-Ion Batteries (4 in total): Ensures continuous operation by allowing you to swap and recharge.

  • Battery Charger Station: To keep your batteries ready for action.

  • 2 x 32mm Extension Rods: For extended reach and versatile cleaning.

  • Flexible Vacuum Hose Assembly: Durable and flexible for easy manoeuvrability.

  • Comfortable Harness Assembly: With a strong Velcro waist strap for secure and ergonomic fit.

  • Pre-motor Filter & H13 HEPA Exhaust Filter: For superior filtration and cleaner air.

  • Cloth Filter Bag: Reusable filtration component.

  • Long Crevice Nozzle, Dusting Brush, and Upholstery Tool: A versatile set of accessories for various cleaning tasks.

  • Disposable Dust Bag: Uses Starbag AF950S for hygienic waste disposal.

Experience the Cordless Revolution with Cleanstar Prostar

The Cleanstar Prostar Cordless Backpack Vacuum Cleaner redefines efficiency and comfort in commercial cleaning. Designed by Cleanstar for optimal performance, this 36V powerhouse empowers your team to clean faster, smarter, and more effectively without the constraints of cords.

Not sure if the Prostar is the backpack vacuum cleaner for you? Read our no fuss guide on which backpack vacuum cleaner is best for your business here: 
Which Backpack Vacuum Cleaner is Best For Your Business.

Or you want to know the differences between corded vs cordless vacuum cleaners? Read our guide and weigh up the pros and cons and make the right investment for your business. 
Corded vs Cordless Backpack Cleaners: What's Best for Business?

Ready to boost your team's productivity? Upgrade to the Cleanstar Prostar today and experience the future of professional cleaning in Australia! Contact Oz Cleaning Gear for a demonstration or to place your order.

Shipping is free on all orders over $500 within Australia.

Orders under $500 will incur a flat rate shipping fee of $19.99. 

Please keep in mind that these shipping prices are applicable for metro areas of Australia (VIC, NSW, SA) and some orders in remote areas (NT, WA, QLD, TAS) may also be subject to higher shipping fees. This will be communicated with the customer prior to shipment and confirmation of the order. 

Some large bulky orders may require freight and this could be an additional cost and will be communicated with the customer prior to shipment. 

Feel free to contact our team on 1300 404 226 or email at sales@ozcleaninggear.com.au for more information. 

We don't want to mess around with fine print and extra charges, we like things to be simple and easy. 

Please allow 2 - 4 days for handling/processing times and 1 - 5 days for shipping depending on your location. 

Orders are processed on business days (Monday to Friday). Please note that processing and shipping times may vary during weekends and public holidays. We do our best to get your order out as quickly as possible, and appreciate your patience during these periods.

Order Confirmation:

As soon as you place your order you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorised your credit card for the purchase.  

As soon as we receive your order we automatically check to confirm that your order is in stock and available for immediate shipment. If your item is on back-order or unavailable we will void the pre-authorisation and reach out to you via e-mail to see if alternate arrangements can be made.  

If your item(s) are available for immediate shipment we will process the charges and get to work preparing your order for shipment.

Order Shipment:

If your order is in stock and we process the charges to your credit card it will ship within three business days from the date of your order.  

We will send you shipping confirmation within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  

If you do not receive shipping confirmation from us within four business days of your order feel free to follow up with us at sales@ozcleaninggear.com.au.

Shipping times may vary depending on each case by case. Please allow up to 4 days for product handling time and up to 5 days for receiving your product from being shipped. 

International Orders:

Please be aware that our products are made specifically for the Australian market. This means that they require a 240v electrical system to function correctly. 

Our products have generally not been certified for use with other countries electrical safety standards but all of our products are certified to Australian standards.

We will happily ship our fantastic products to international customers. Due to the extremely wide variety of product dimensions we will provide an up to date shipping price quote for you on request.

If you are happy with our shipping quote we will prepare an order and payment though our ultra secure online payment gateway.

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery or do not agree to accept the delivery.

If you do accept delivery you are required to immediately take photos using your smart phone or camera of the damaged packaging or products inside the packaging. 

If your item(s) do arrived damaged please send photos to sales@ozcleaninggear.com.au, then visit our Returns page and lodge your return claim online.

We get it. You've got a lot of choice when it comes to online retailers.
Here's why we think you should shop with us at Oz Cleaning Gear.

- Free Shipping Australia wide. No extra charges. Ever.
- Price Match Guarantee. Best prices online guaranteed.
- 30 Day Easy Returns. No happy with your product, we'll take it back no
questions asked.
- Great Service. We pride ourselves on the best service, anywhere.
- Your Satisfaction Guaranteed. We handpick our products for quality, we
know you'll love them. But is there is ever something wrong, we'll fix it.

While we fully stand by every product that we sell, we understand that sometimes you might change your mind or realise the product you ordered wasn't exactly what you were hoping for.

That's why we offer a 30 Day Return Policy.

If you decide you want to return an item for any reason within 30 days after receipt of your order, please email us at sales@ozcleaninggear.com.au with your order number and we will provide detailed instructions on how to process the return.

Please note, you as the customer is responsible for paying the return shipping costs of the item(s) in your order unless your product received was defective or incorrect.

Once your return item(s) have been received and inspected at our warehouse(s), we will send you an email notification that we have processed your return payment.

*Please note: In order to receive a refund for the item(s) ordered, the item(s) must arrive back to our distribution centre in "Like New" condition and must contain all original packaging and accessories.

"Like New" means that the items you ordered must not show any visual signs of wear.

If items are returned with visual signs of wear, or have any issues due to use will not be accepted and no refund will be given.

If you decide you want to return your order, please email us at sales@ozcleaninggear.com.au with your order number and we will assist you. We want to make this as simple of a process as possible for you.

For orders that meet the certain criteria and are returned, please allow up to 5 days for refund processing time. 

Damages

If the product is damaged, you must make note of it immediately when signing for delivery and send photos to sales@ozcleaninggear.com.au the day of delivery.

Oz Cleaning Gear will pay for shipping defective, damaged, or incorrect merchandise at our cost.

Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorised by our customer service department prior to being processed. 

We will ensure you get the product you ordered, undamaged, as soon as possible. Items that become damaged after use are non-refundable unless specified under warranty.

Cancellations

If you would like to cancel an order, please email or call our customer service team immediately to avoid return shipping fees.

Cancellations received before shipment will receive a full refund.

Orders canceled after items have shipped will follow our 30 Day Return policy and will be subject to return shipping costs.

Other Return Policy Notes:

  • If a certain vendor or product does not support the return policy stated above, this will be noted in the product descriptions or in the product-specific return information.

  • Products that are specified as certified pre-owned or used are ineligible for a return

  • Oz Cleaning Gear only sells to purchasers who intend to use the item(s) for the duration of its economic life. Orders purchased for the specific purpose of a "one time use or temporary use" are not eligible for return under any circumstances. This includes but is not limited to; orders intended for use in a trade show or a conference venue, orders that are purchased by promotional companies, and orders that are purchased by trade show facilitators.

  • Currently we do not accept exchanges. If your product is returned and accepted, you will be refunded into your nominated bank account and you will have to go through the purchase steps again to obtain your desired product. 

We always aim to have the best prices available on our store. This is our guarantee to you!

If you (somehow) find another online store with a lower price than us please let us know, simply email us at sales@ozcleaninggear.com.au with a link to the same product on a competitor's website.

Once we have a chance to verify the pricing, we will match or beat the price you found. No questions asked!

Please note that the price must be the total price, that includes any shipping costs and taxes that may be charged by the comparison site.

For any further questions, view our Contact Us page.

Customer Reviews

Be the first to write a review
0%
(0)
0%
(0)
0%
(0)
0%
(0)
0%
(0)
Description

Cleanstar Prostar Cordless Backpack Vacuum Cleaner: 36V Freedom for Australian Professionals

Unleash unparalleled freedom and efficiency in your commercial cleaning operations with the Cleanstar Prostar Cordless Backpack Vacuum Cleaner. This innovative 36V solution is engineered for Australian professionals who demand powerful performance without being tethered by cords. Designed for maximum comfort, agility, and continuous operation, the Prostar is your ultimate tool for swift, effective cleaning in diverse commercial environments.

Why the Cleanstar Prostar is a Game-Changer for Australian Commercial Cleaning:

  • Powerful 36V Cordless Performance: Experience the freedom of cordless operation with the Prostar's robust 36V system. This powerful battery-operated vacuum ensures deep cleaning on carpets and hard floors, allowing your team to move effortlessly through large areas, tight spaces, and stairs without constantly searching for power outlets.

  • Dual Battery System for Continuous Operation: The Prostar comes equipped with 4 rechargeable lithium-ion batteries, though only 2 are required for operation. This smart design means you can keep two batteries charging while using the other two, ensuring virtually uninterrupted workflow and maximising productivity on demanding jobs.

  • Flexible 2-Speed Operation: Adapt to any cleaning task with the Prostar's convenient 2-speed functionality. Choose "Eco mode" for an impressive running time of up to 70 minutes for general cleanups, or switch to "Power mode" for up to 40 minutes of intense suction for tackling tougher debris and high-traffic areas.

  • Ultra-Lightweight & Compact Design: Weighing in at just 5kg with batteries, the Prostar is exceptionally lightweight, significantly reducing operator fatigue during long shifts. Its compact design allows for superior manoeuvrability in confined spaces, making it ideal for offices, schools, and retail environments. A practical carry handle ensures easy transport between locations.

  • Advanced 4-Stage Filtration with H13 HEPA Filter: Prioritise indoor air quality with the Prostar's comprehensive 4-stage filtration system, culminating in a high-efficiency H13 HEPA filter. This advanced filtration captures 99.95% of fine dust particles and allergens down to 0.3 microns, ensuring cleaner exhaust air and a healthier environment for both operators and occupants – a crucial benefit in sensitive Australian commercial settings.

  • Ergonomic Comfort for All Users: The Prostar features a thoughtfully designed, comfortable harness assembly that distributes weight evenly, minimising strain. It's built to be suitable for both right and left-hand users, providing universal comfort and adaptability for your entire cleaning team.

Ideal for Australian Commercial Cleaning:

The Cleanstar Prostar is specifically designed for the needs of professional cleaning contractors and facility managers across Australia. It excels in environments such as:

  • Offices and corporate spaces

  • Schools and educational institutions

  • Retail stores and showrooms

  • Hotels and hospitality venues

  • Healthcare facilities (non-critical areas)

  • Churches and community centres

  • Any commercial space requiring efficient, quiet, and cordless cleaning.

Technical Specifications:

  • Product Name: Cleanstar Prostar Cordless Backpack Vacuum Cleaner

  • Voltage: 36V

  • Battery Type: Lithium-Ion (4 included, 2 required for operation)

  • Operating Modes: 2-speed (Eco & Power)

  • Running Time (Approx.): Up to 70 minutes (Eco Mode) / Up to 40 minutes (Power Mode)

  • Weight (with batteries): 5kg

  • Filtration: 4-stage, with H13 HEPA filter

  • Harness: Comfortable, suitable for right & left-hand users

  • Portability: Compact design, carry handle

Key Features and What's Included with Your Cleanstar Prostar:

The Cleanstar Prostar Cordless Backpack Vacuum Cleaner comes complete with everything you need to get started and maintain peak cleaning performance:

  • Battery Indicator Light: For easy monitoring of battery life.

  • Easy Access 2-Speed Switch: Conveniently located on the waist strap for on-the-go mode changes.

  • Convenient Carry Handle: For effortless transportation between cleaning areas.

  • Tool Storage on Waist Strap: Keeps essential accessories within easy reach.

  • 2 Sets of Rechargeable Lithium-Ion Batteries (4 in total): Ensures continuous operation by allowing you to swap and recharge.

  • Battery Charger Station: To keep your batteries ready for action.

  • 2 x 32mm Extension Rods: For extended reach and versatile cleaning.

  • Flexible Vacuum Hose Assembly: Durable and flexible for easy manoeuvrability.

  • Comfortable Harness Assembly: With a strong Velcro waist strap for secure and ergonomic fit.

  • Pre-motor Filter & H13 HEPA Exhaust Filter: For superior filtration and cleaner air.

  • Cloth Filter Bag: Reusable filtration component.

  • Long Crevice Nozzle, Dusting Brush, and Upholstery Tool: A versatile set of accessories for various cleaning tasks.

  • Disposable Dust Bag: Uses Starbag AF950S for hygienic waste disposal.

Experience the Cordless Revolution with Cleanstar Prostar

The Cleanstar Prostar Cordless Backpack Vacuum Cleaner redefines efficiency and comfort in commercial cleaning. Designed by Cleanstar for optimal performance, this 36V powerhouse empowers your team to clean faster, smarter, and more effectively without the constraints of cords.

Not sure if the Prostar is the backpack vacuum cleaner for you? Read our no fuss guide on which backpack vacuum cleaner is best for your business here: 
Which Backpack Vacuum Cleaner is Best For Your Business.

Or you want to know the differences between corded vs cordless vacuum cleaners? Read our guide and weigh up the pros and cons and make the right investment for your business. 
Corded vs Cordless Backpack Cleaners: What's Best for Business?

Ready to boost your team's productivity? Upgrade to the Cleanstar Prostar today and experience the future of professional cleaning in Australia! Contact Oz Cleaning Gear for a demonstration or to place your order.

Shipping is free on all orders over $500 within Australia.

Orders under $500 will incur a flat rate shipping fee of $19.99. 

Please keep in mind that these shipping prices are applicable for metro areas of Australia (VIC, NSW, SA) and some orders in remote areas (NT, WA, QLD, TAS) may also be subject to higher shipping fees. This will be communicated with the customer prior to shipment and confirmation of the order. 

Some large bulky orders may require freight and this could be an additional cost and will be communicated with the customer prior to shipment. 

Feel free to contact our team on 1300 404 226 or email at sales@ozcleaninggear.com.au for more information. 

We don't want to mess around with fine print and extra charges, we like things to be simple and easy. 

Please allow 2 - 4 days for handling/processing times and 1 - 5 days for shipping depending on your location. 

Orders are processed on business days (Monday to Friday). Please note that processing and shipping times may vary during weekends and public holidays. We do our best to get your order out as quickly as possible, and appreciate your patience during these periods.

Order Confirmation:

As soon as you place your order you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorised your credit card for the purchase.  

As soon as we receive your order we automatically check to confirm that your order is in stock and available for immediate shipment. If your item is on back-order or unavailable we will void the pre-authorisation and reach out to you via e-mail to see if alternate arrangements can be made.  

If your item(s) are available for immediate shipment we will process the charges and get to work preparing your order for shipment.

Order Shipment:

If your order is in stock and we process the charges to your credit card it will ship within three business days from the date of your order.  

We will send you shipping confirmation within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  

If you do not receive shipping confirmation from us within four business days of your order feel free to follow up with us at sales@ozcleaninggear.com.au.

Shipping times may vary depending on each case by case. Please allow up to 4 days for product handling time and up to 5 days for receiving your product from being shipped. 

International Orders:

Please be aware that our products are made specifically for the Australian market. This means that they require a 240v electrical system to function correctly. 

Our products have generally not been certified for use with other countries electrical safety standards but all of our products are certified to Australian standards.

We will happily ship our fantastic products to international customers. Due to the extremely wide variety of product dimensions we will provide an up to date shipping price quote for you on request.

If you are happy with our shipping quote we will prepare an order and payment though our ultra secure online payment gateway.

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery or do not agree to accept the delivery.

If you do accept delivery you are required to immediately take photos using your smart phone or camera of the damaged packaging or products inside the packaging. 

If your item(s) do arrived damaged please send photos to sales@ozcleaninggear.com.au, then visit our Returns page and lodge your return claim online.

We get it. You've got a lot of choice when it comes to online retailers.
Here's why we think you should shop with us at Oz Cleaning Gear.

- Free Shipping Australia wide. No extra charges. Ever.
- Price Match Guarantee. Best prices online guaranteed.
- 30 Day Easy Returns. No happy with your product, we'll take it back no
questions asked.
- Great Service. We pride ourselves on the best service, anywhere.
- Your Satisfaction Guaranteed. We handpick our products for quality, we
know you'll love them. But is there is ever something wrong, we'll fix it.

While we fully stand by every product that we sell, we understand that sometimes you might change your mind or realise the product you ordered wasn't exactly what you were hoping for.

That's why we offer a 30 Day Return Policy.

If you decide you want to return an item for any reason within 30 days after receipt of your order, please email us at sales@ozcleaninggear.com.au with your order number and we will provide detailed instructions on how to process the return.

Please note, you as the customer is responsible for paying the return shipping costs of the item(s) in your order unless your product received was defective or incorrect.

Once your return item(s) have been received and inspected at our warehouse(s), we will send you an email notification that we have processed your return payment.

*Please note: In order to receive a refund for the item(s) ordered, the item(s) must arrive back to our distribution centre in "Like New" condition and must contain all original packaging and accessories.

"Like New" means that the items you ordered must not show any visual signs of wear.

If items are returned with visual signs of wear, or have any issues due to use will not be accepted and no refund will be given.

If you decide you want to return your order, please email us at sales@ozcleaninggear.com.au with your order number and we will assist you. We want to make this as simple of a process as possible for you.

For orders that meet the certain criteria and are returned, please allow up to 5 days for refund processing time. 

Damages

If the product is damaged, you must make note of it immediately when signing for delivery and send photos to sales@ozcleaninggear.com.au the day of delivery.

Oz Cleaning Gear will pay for shipping defective, damaged, or incorrect merchandise at our cost.

Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorised by our customer service department prior to being processed. 

We will ensure you get the product you ordered, undamaged, as soon as possible. Items that become damaged after use are non-refundable unless specified under warranty.

Cancellations

If you would like to cancel an order, please email or call our customer service team immediately to avoid return shipping fees.

Cancellations received before shipment will receive a full refund.

Orders canceled after items have shipped will follow our 30 Day Return policy and will be subject to return shipping costs.

Other Return Policy Notes:

  • If a certain vendor or product does not support the return policy stated above, this will be noted in the product descriptions or in the product-specific return information.

  • Products that are specified as certified pre-owned or used are ineligible for a return

  • Oz Cleaning Gear only sells to purchasers who intend to use the item(s) for the duration of its economic life. Orders purchased for the specific purpose of a "one time use or temporary use" are not eligible for return under any circumstances. This includes but is not limited to; orders intended for use in a trade show or a conference venue, orders that are purchased by promotional companies, and orders that are purchased by trade show facilitators.

  • Currently we do not accept exchanges. If your product is returned and accepted, you will be refunded into your nominated bank account and you will have to go through the purchase steps again to obtain your desired product. 

We always aim to have the best prices available on our store. This is our guarantee to you!

If you (somehow) find another online store with a lower price than us please let us know, simply email us at sales@ozcleaninggear.com.au with a link to the same product on a competitor's website.

Once we have a chance to verify the pricing, we will match or beat the price you found. No questions asked!

Please note that the price must be the total price, that includes any shipping costs and taxes that may be charged by the comparison site.

For any further questions, view our Contact Us page.