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Jetwave Black GX 275-13 Cold Water Petrol Pressure Washer

SKU CW4000-13.5P
$2,899.60

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Jetwave Black GX 275-13 — Honda GX270 Petrol Pressure Washer with Bonus Turbo Head

The Jetwave Black GX 275-13 is a semi-professional petrol pressure washer built for tradies, contractors, and rural operators who run the machine weekly rather than occasionally. At 4,000 PSI and 13.5 LPM with a genuine Honda GX270 engine and Italian-made Comet™ Triplex plunger pump, it handles the harder, more frequent applications that the domestic GS range isn't rated for.

At $2,899 — $1,400 more than the Black GS — the GX upgrade buys three meaningful things: a Honda GX270 engine rated for commercial duty cycle, a Comet™ brass head Triplex pump over the GS's AAA alloy unit, and a higher 4,000 PSI output with significantly more flow at 13.5 LPM. For operators who clean weekly rather than a few times a year, the GX engine and pump specification handles the sustained use without the wear rate a domestic-rated machine experiences at commercial frequency. Pair it with the matched surface cleaner and you have a full system for large flat areas — more on that below.

At 66kg it's heavier than the GS — this is a two-wheel trolley machine for sites where it stays on the ground rather than loading into a van boot regularly. The 15m double wire braid hose and 13" pneumatic tyres handle moving it across a work site without difficulty.

Engine and Pump

The Honda GX270 is a commercial-grade 9HP engine with a 3-year Honda warranty — a significant step up from the GS190 in the Black GS. The GX engine series is built for higher duty cycles and sustained operation. Paired with the Comet™ Triplex plunger pump — brass head, ceramic pistons, Italian-made — the GX 275-13 is rated for the weekly use pattern that tradies and contractors actually run these machines at.

Frame and Mobility

Steel powder-coated trolley with 13" pneumatic tyres — larger tyres than the GS for better stability and movement on uneven surfaces. The Jetwave Safety System includes a built-in pressure relief valve protecting the unit from overpressure damage. At 66kg it's manageable on flat ground but not a one-person lift into a van. 4.5L fuel tank with low oil shutdown.

What's Included

  • Black GX spray gun with half lance
  • 800mm lance with 5 snap-on nozzles (0°, 15°, 25°, 40°, soap)
  • 15m double wire braid high-pressure hose (M22 couplings)
  • In-line chemical injector with hose and strainer
  • Bonus Turbo Head (RRP $149 — included free) — rotating nozzle delivering up to 50% more cleaning impact on driveways, concrete, and stubborn surface contamination

Complete the System — Add the Surface Cleaner, Get a Free Foamer

The bonus turbo head handles stubborn spot cleaning, but for large flat areas — driveways, forecourts, shed floors, concrete hardstand — a flat surface cleaner is the attachment that changes the job. It covers a wide path in one even pass instead of working back and forth with a lance, and the GX's 13.5 LPM flow drives it at full effectiveness where a smaller machine would struggle.

Buy the Black GX together with the matched Jetwave Flat Surface Cleaner ($990) and we'll add the JW3 Foamer Bottle Kit free — a $206.80 value. That gives you the full wash cycle: foam down, surface clean, rinse off — every part matched to the machine and ready from the first job.

  • Jetwave Flat Surface Cleaner — covers a wide path in a single pass with an even, streak-free finish, so large concrete and paved areas clean in a fraction of the time a lance alone takes, and sized to run on the GX's higher flow rate
  • Jetwave JW3 Foamer Bottle Kit (1L) — FREE — lays down thick clinging foam before you clean, so detergent has time to lift grime and grease, and one pass does the work of two
  • One delivery, one freight charge — buy the surface cleaner on its own later and you pay freight twice; bought with the machine it ships together in a single delivery

Black GX vs Black GS — Which One Do I Need?

The Black GS ($1,499) uses a Honda GS190 engine and is rated for domestic occasional use — regular home cleaning, hobby farm equipment, vehicles, and outdoor surfaces. It's the right choice for homeowners and rural property owners who clean periodically.

The Black GX (this machine) uses a Honda GX270 engine — a commercial-grade engine with a higher duty cycle rating and 3-year Honda warranty — and is rated for semi-professional weekly use. It's the right choice for tradies, small contractors, and rural operators running the machine regularly for longer sessions and harder applications. The Comet™ Triplex pump specification and higher flow rate at 13.5 LPM also make a meaningful difference on larger surface areas and tougher contamination.

If you're cleaning your own property a few times a year — the Black GS. If you're running the machine weekly for commercial or semi-commercial work — the Black GX. Give us a call if you're on the fence and we'll help you decide.

Technical Specifications

  • Product Code: CW4000-13.5P
  • Pressure / Flow: 4,000 PSI / 13.5 LPM
  • Engine: Honda GX270, 9HP, 270cc, air-cooled, pull start
  • Pump: Comet™ Triplex Plunger — brass head, ceramic pistons, Italian-made
  • Drive: Direct drive at 3,400 RPM
  • Fuel: Unleaded, 4.5L capacity, low oil shutdown
  • Hose: 15m double wire braid (M22 couplings)
  • Frame: Steel powder-coated trolley with 13" pneumatic tyres
  • Weight: 66kg
  • Dimensions: 940mm (L) × 560mm (W) × 680mm (H)
  • Usage Rating: Semi-professional weekly use

Product manual: 
Download the product manual here.

Warranty

  • Pump and unit: 1 year
  • Engine: 3 years (Honda GX warranty)

The Black GX is rated for semi-professional weekly use. If your application is continuous daily commercial use, give us a call and we'll point you toward the right commercial Jetwave model for your workload.

Related articles and links:

Description

Jetwave Black GX 275-13 — Honda GX270 Petrol Pressure Washer with Bonus Turbo Head

The Jetwave Black GX 275-13 is a semi-professional petrol pressure washer built for tradies, contractors, and rural operators who run the machine weekly rather than occasionally. At 4,000 PSI and 13.5 LPM with a genuine Honda GX270 engine and Italian-made Comet™ Triplex plunger pump, it handles the harder, more frequent applications that the domestic GS range isn't rated for.

At $2,899 — $1,400 more than the Black GS — the GX upgrade buys three meaningful things: a Honda GX270 engine rated for commercial duty cycle, a Comet™ brass head Triplex pump over the GS's AAA alloy unit, and a higher 4,000 PSI output with significantly more flow at 13.5 LPM. For operators who clean weekly rather than a few times a year, the GX engine and pump specification handles the sustained use without the wear rate a domestic-rated machine experiences at commercial frequency. Pair it with the matched surface cleaner and you have a full system for large flat areas — more on that below.

At 66kg it's heavier than the GS — this is a two-wheel trolley machine for sites where it stays on the ground rather than loading into a van boot regularly. The 15m double wire braid hose and 13" pneumatic tyres handle moving it across a work site without difficulty.

Engine and Pump

The Honda GX270 is a commercial-grade 9HP engine with a 3-year Honda warranty — a significant step up from the GS190 in the Black GS. The GX engine series is built for higher duty cycles and sustained operation. Paired with the Comet™ Triplex plunger pump — brass head, ceramic pistons, Italian-made — the GX 275-13 is rated for the weekly use pattern that tradies and contractors actually run these machines at.

Frame and Mobility

Steel powder-coated trolley with 13" pneumatic tyres — larger tyres than the GS for better stability and movement on uneven surfaces. The Jetwave Safety System includes a built-in pressure relief valve protecting the unit from overpressure damage. At 66kg it's manageable on flat ground but not a one-person lift into a van. 4.5L fuel tank with low oil shutdown.

What's Included

  • Black GX spray gun with half lance
  • 800mm lance with 5 snap-on nozzles (0°, 15°, 25°, 40°, soap)
  • 15m double wire braid high-pressure hose (M22 couplings)
  • In-line chemical injector with hose and strainer
  • Bonus Turbo Head (RRP $149 — included free) — rotating nozzle delivering up to 50% more cleaning impact on driveways, concrete, and stubborn surface contamination

Complete the System — Add the Surface Cleaner, Get a Free Foamer

The bonus turbo head handles stubborn spot cleaning, but for large flat areas — driveways, forecourts, shed floors, concrete hardstand — a flat surface cleaner is the attachment that changes the job. It covers a wide path in one even pass instead of working back and forth with a lance, and the GX's 13.5 LPM flow drives it at full effectiveness where a smaller machine would struggle.

Buy the Black GX together with the matched Jetwave Flat Surface Cleaner ($990) and we'll add the JW3 Foamer Bottle Kit free — a $206.80 value. That gives you the full wash cycle: foam down, surface clean, rinse off — every part matched to the machine and ready from the first job.

  • Jetwave Flat Surface Cleaner — covers a wide path in a single pass with an even, streak-free finish, so large concrete and paved areas clean in a fraction of the time a lance alone takes, and sized to run on the GX's higher flow rate
  • Jetwave JW3 Foamer Bottle Kit (1L) — FREE — lays down thick clinging foam before you clean, so detergent has time to lift grime and grease, and one pass does the work of two
  • One delivery, one freight charge — buy the surface cleaner on its own later and you pay freight twice; bought with the machine it ships together in a single delivery

Black GX vs Black GS — Which One Do I Need?

The Black GS ($1,499) uses a Honda GS190 engine and is rated for domestic occasional use — regular home cleaning, hobby farm equipment, vehicles, and outdoor surfaces. It's the right choice for homeowners and rural property owners who clean periodically.

The Black GX (this machine) uses a Honda GX270 engine — a commercial-grade engine with a higher duty cycle rating and 3-year Honda warranty — and is rated for semi-professional weekly use. It's the right choice for tradies, small contractors, and rural operators running the machine regularly for longer sessions and harder applications. The Comet™ Triplex pump specification and higher flow rate at 13.5 LPM also make a meaningful difference on larger surface areas and tougher contamination.

If you're cleaning your own property a few times a year — the Black GS. If you're running the machine weekly for commercial or semi-commercial work — the Black GX. Give us a call if you're on the fence and we'll help you decide.

Technical Specifications

  • Product Code: CW4000-13.5P
  • Pressure / Flow: 4,000 PSI / 13.5 LPM
  • Engine: Honda GX270, 9HP, 270cc, air-cooled, pull start
  • Pump: Comet™ Triplex Plunger — brass head, ceramic pistons, Italian-made
  • Drive: Direct drive at 3,400 RPM
  • Fuel: Unleaded, 4.5L capacity, low oil shutdown
  • Hose: 15m double wire braid (M22 couplings)
  • Frame: Steel powder-coated trolley with 13" pneumatic tyres
  • Weight: 66kg
  • Dimensions: 940mm (L) × 560mm (W) × 680mm (H)
  • Usage Rating: Semi-professional weekly use

Product manual: 
Download the product manual here.

Warranty

  • Pump and unit: 1 year
  • Engine: 3 years (Honda GX warranty)

The Black GX is rated for semi-professional weekly use. If your application is continuous daily commercial use, give us a call and we'll point you toward the right commercial Jetwave model for your workload.

Related articles and links:

Shipping

Orders are subject to flat rate shipping fees starting from $24.99. Shipping costs may vary depending on the size and weight of the items purchased, as well as the delivery location.

All applicable shipping fees will be clearly displayed at checkout during the order process, so you can review them before completing your purchase.

If you see something that you think is wrong, please let us know. 

You may think that some shipping fees are high, but just remember — most of the time your product is delivered by a real person, driving a real truck, often giving up a large portion of their day to make sure it arrives safely.

Behind every delivery is someone lifting, loading, navigating traffic, and taking care to ensure your order gets to you in perfect condition. We value their hard work just as much as we value your support, so we truly appreciate your understanding when it comes to freight costs.

Please keep in mind that these shipping prices are applicable for metro areas of Australia (VIC, NSW, SA) and some orders in remote areas (NT, WA, QLD, TAS) may also be subject to higher shipping fees. This will be communicated with the customer prior to shipment and confirmation of the order. 

Some large bulky orders may require freight and this could be an additional cost and will be communicated with the customer prior to shipment. 

Feel free to contact our team on 1300 404 226 or email at sales@ozcleaninggear.com.au for more information. 

We don't want to mess around with fine print and extra charges, we like things to be simple and easy. 

Please allow 2 - 4 business days (Monday to Friday) for handling/processing times and 1 - 7 days for shipping depending on your location. Sometimes this time may vary due to a number of reasons however the common 

Orders are processed on business days (Monday to Friday). Please note that processing and shipping times may vary during weekends and public holidays. We do our best to get your order out as quickly as possible, and appreciate your patience during these periods.

Order Confirmation:

As soon as you place your order you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorised your credit card for the purchase.  

As soon as we receive your order we automatically check to confirm that your order is in stock and available for immediate shipment. If your item is on back-order or unavailable we will void the pre-authorisation and reach out to you via e-mail to see if alternate arrangements can be made.  

If your item(s) are available for immediate shipment we will process the charges and get to work preparing your order for shipment.

Order Shipment:

If your order is in stock and we process the charges to your credit card it will ship within three business days from the date of your order.  

We will send you shipping confirmation within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  

If you do not receive shipping confirmation from us within four business days of your order feel free to follow up with us at sales@ozcleaninggear.com.au.

Shipping times may vary depending on each case by case. Please allow up to 4 days for product handling time and up to 7 days for receiving your product from being shipped. 

International Orders:

Please be aware that our products are made specifically for the Australian market. This means that they require a 240v electrical system to function correctly. 

Our products have generally not been certified for use with other countries electrical safety standards but all of our products are certified to Australian standards.

We will happily ship our fantastic products to international customers. Due to the extremely wide variety of product dimensions we will provide an up to date shipping price quote for you on request.

If you are happy with our shipping quote we will prepare an order and payment though our ultra secure online payment gateway.

Delivery & Responsibility After Delivery

Once an order has been delivered to the shipping address provided at checkout, Oz Cleaning Gear is no longer responsible for any loss, theft, or damage that may occur after delivery. If the courier confirms that the order has been delivered (including where an order has been left in a safe location as per the courier’s discretion), ownership and responsibility pass to the customer.

Customers may add special delivery instructions (e.g., “please leave at back door” or “signature required”) at the time of placing the order. If you request “Signature on Delivery” and are not available to sign, re-delivery or redirection fees may apply, and these costs will be the responsibility of the customer.

We recommend choosing the delivery option that best suits your needs to ensure safe receipt of your order.

While we always do our best to honour delivery instructions provided at checkout, there may be occasions where these notes are unintentionally missed by the delivery driver.

We work with real people who are doing their best each day, and from time to time things can be overlooked. We appreciate your understanding and patience should this occur.

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery or do not agree to accept the delivery.

If you do accept delivery you are required to immediately take photos using your smart phone or camera of the damaged packaging or products inside the packaging. 

If your item(s) do arrived damaged please send photos to sales@ozcleaninggear.com.au, then visit our Returns page and lodge your return claim online.

STORE FAQs

We offer standard shipping across Australia. Orders over $500 receive free standard shipping, subject to our shipping policy regarding bulky items.

We accept returns within 30 days of purchase for unused items in original packaging.

Yes, we offer competitive pricing for bulk orders. Contact our team for a custom quote.

Yes. Save on delivery fee and get in touch with our team to organise collection.

Order processing times may vary based on a number of reasons. However, generally orders are processed within 2 - 4 business days.

Shipping can vary due to the product purchased, the customers location and other factors. However you can expect your product to arrive within 2 - 10 days.

The majority of products have a minimum of 12 months warranty. This can change however from brand to brand. Get in touch with our team to find out more.

As we stock a broad range of products and brands, servicing and repairs can also vary. Get in contact with our team to discuss further.

Yes we do. If you need a spare or replacement part and don't see it on our site, get in touch with our team as we will most likely be able to source it for you.

Aussie Wide Shipping

Fast and competitive

Lifetime Support

Product lifetime support

Spare parts

We source spare parts

Buying in bulk?

Request a quote

Description

Jetwave Black GX 275-13 — Honda GX270 Petrol Pressure Washer with Bonus Turbo Head

The Jetwave Black GX 275-13 is a semi-professional petrol pressure washer built for tradies, contractors, and rural operators who run the machine weekly rather than occasionally. At 4,000 PSI and 13.5 LPM with a genuine Honda GX270 engine and Italian-made Comet™ Triplex plunger pump, it handles the harder, more frequent applications that the domestic GS range isn't rated for.

At $2,899 — $1,400 more than the Black GS — the GX upgrade buys three meaningful things: a Honda GX270 engine rated for commercial duty cycle, a Comet™ brass head Triplex pump over the GS's AAA alloy unit, and a higher 4,000 PSI output with significantly more flow at 13.5 LPM. For operators who clean weekly rather than a few times a year, the GX engine and pump specification handles the sustained use without the wear rate a domestic-rated machine experiences at commercial frequency. Pair it with the matched surface cleaner and you have a full system for large flat areas — more on that below.

At 66kg it's heavier than the GS — this is a two-wheel trolley machine for sites where it stays on the ground rather than loading into a van boot regularly. The 15m double wire braid hose and 13" pneumatic tyres handle moving it across a work site without difficulty.

Engine and Pump

The Honda GX270 is a commercial-grade 9HP engine with a 3-year Honda warranty — a significant step up from the GS190 in the Black GS. The GX engine series is built for higher duty cycles and sustained operation. Paired with the Comet™ Triplex plunger pump — brass head, ceramic pistons, Italian-made — the GX 275-13 is rated for the weekly use pattern that tradies and contractors actually run these machines at.

Frame and Mobility

Steel powder-coated trolley with 13" pneumatic tyres — larger tyres than the GS for better stability and movement on uneven surfaces. The Jetwave Safety System includes a built-in pressure relief valve protecting the unit from overpressure damage. At 66kg it's manageable on flat ground but not a one-person lift into a van. 4.5L fuel tank with low oil shutdown.

What's Included

  • Black GX spray gun with half lance
  • 800mm lance with 5 snap-on nozzles (0°, 15°, 25°, 40°, soap)
  • 15m double wire braid high-pressure hose (M22 couplings)
  • In-line chemical injector with hose and strainer
  • Bonus Turbo Head (RRP $149 — included free) — rotating nozzle delivering up to 50% more cleaning impact on driveways, concrete, and stubborn surface contamination

Complete the System — Add the Surface Cleaner, Get a Free Foamer

The bonus turbo head handles stubborn spot cleaning, but for large flat areas — driveways, forecourts, shed floors, concrete hardstand — a flat surface cleaner is the attachment that changes the job. It covers a wide path in one even pass instead of working back and forth with a lance, and the GX's 13.5 LPM flow drives it at full effectiveness where a smaller machine would struggle.

Buy the Black GX together with the matched Jetwave Flat Surface Cleaner ($990) and we'll add the JW3 Foamer Bottle Kit free — a $206.80 value. That gives you the full wash cycle: foam down, surface clean, rinse off — every part matched to the machine and ready from the first job.

  • Jetwave Flat Surface Cleaner — covers a wide path in a single pass with an even, streak-free finish, so large concrete and paved areas clean in a fraction of the time a lance alone takes, and sized to run on the GX's higher flow rate
  • Jetwave JW3 Foamer Bottle Kit (1L) — FREE — lays down thick clinging foam before you clean, so detergent has time to lift grime and grease, and one pass does the work of two
  • One delivery, one freight charge — buy the surface cleaner on its own later and you pay freight twice; bought with the machine it ships together in a single delivery

Black GX vs Black GS — Which One Do I Need?

The Black GS ($1,499) uses a Honda GS190 engine and is rated for domestic occasional use — regular home cleaning, hobby farm equipment, vehicles, and outdoor surfaces. It's the right choice for homeowners and rural property owners who clean periodically.

The Black GX (this machine) uses a Honda GX270 engine — a commercial-grade engine with a higher duty cycle rating and 3-year Honda warranty — and is rated for semi-professional weekly use. It's the right choice for tradies, small contractors, and rural operators running the machine regularly for longer sessions and harder applications. The Comet™ Triplex pump specification and higher flow rate at 13.5 LPM also make a meaningful difference on larger surface areas and tougher contamination.

If you're cleaning your own property a few times a year — the Black GS. If you're running the machine weekly for commercial or semi-commercial work — the Black GX. Give us a call if you're on the fence and we'll help you decide.

Technical Specifications

  • Product Code: CW4000-13.5P
  • Pressure / Flow: 4,000 PSI / 13.5 LPM
  • Engine: Honda GX270, 9HP, 270cc, air-cooled, pull start
  • Pump: Comet™ Triplex Plunger — brass head, ceramic pistons, Italian-made
  • Drive: Direct drive at 3,400 RPM
  • Fuel: Unleaded, 4.5L capacity, low oil shutdown
  • Hose: 15m double wire braid (M22 couplings)
  • Frame: Steel powder-coated trolley with 13" pneumatic tyres
  • Weight: 66kg
  • Dimensions: 940mm (L) × 560mm (W) × 680mm (H)
  • Usage Rating: Semi-professional weekly use

Product manual: 
Download the product manual here.

Warranty

  • Pump and unit: 1 year
  • Engine: 3 years (Honda GX warranty)

The Black GX is rated for semi-professional weekly use. If your application is continuous daily commercial use, give us a call and we'll point you toward the right commercial Jetwave model for your workload.

Related articles and links:

Shipping

Orders are subject to flat rate shipping fees starting from $24.99. Shipping costs may vary depending on the size and weight of the items purchased, as well as the delivery location.

All applicable shipping fees will be clearly displayed at checkout during the order process, so you can review them before completing your purchase.

If you see something that you think is wrong, please let us know. 

You may think that some shipping fees are high, but just remember — most of the time your product is delivered by a real person, driving a real truck, often giving up a large portion of their day to make sure it arrives safely.

Behind every delivery is someone lifting, loading, navigating traffic, and taking care to ensure your order gets to you in perfect condition. We value their hard work just as much as we value your support, so we truly appreciate your understanding when it comes to freight costs.

Please keep in mind that these shipping prices are applicable for metro areas of Australia (VIC, NSW, SA) and some orders in remote areas (NT, WA, QLD, TAS) may also be subject to higher shipping fees. This will be communicated with the customer prior to shipment and confirmation of the order. 

Some large bulky orders may require freight and this could be an additional cost and will be communicated with the customer prior to shipment. 

Feel free to contact our team on 1300 404 226 or email at sales@ozcleaninggear.com.au for more information. 

We don't want to mess around with fine print and extra charges, we like things to be simple and easy. 

Please allow 2 - 4 business days (Monday to Friday) for handling/processing times and 1 - 7 days for shipping depending on your location. Sometimes this time may vary due to a number of reasons however the common 

Orders are processed on business days (Monday to Friday). Please note that processing and shipping times may vary during weekends and public holidays. We do our best to get your order out as quickly as possible, and appreciate your patience during these periods.

Order Confirmation:

As soon as you place your order you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorised your credit card for the purchase.  

As soon as we receive your order we automatically check to confirm that your order is in stock and available for immediate shipment. If your item is on back-order or unavailable we will void the pre-authorisation and reach out to you via e-mail to see if alternate arrangements can be made.  

If your item(s) are available for immediate shipment we will process the charges and get to work preparing your order for shipment.

Order Shipment:

If your order is in stock and we process the charges to your credit card it will ship within three business days from the date of your order.  

We will send you shipping confirmation within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  

If you do not receive shipping confirmation from us within four business days of your order feel free to follow up with us at sales@ozcleaninggear.com.au.

Shipping times may vary depending on each case by case. Please allow up to 4 days for product handling time and up to 7 days for receiving your product from being shipped. 

International Orders:

Please be aware that our products are made specifically for the Australian market. This means that they require a 240v electrical system to function correctly. 

Our products have generally not been certified for use with other countries electrical safety standards but all of our products are certified to Australian standards.

We will happily ship our fantastic products to international customers. Due to the extremely wide variety of product dimensions we will provide an up to date shipping price quote for you on request.

If you are happy with our shipping quote we will prepare an order and payment though our ultra secure online payment gateway.

Delivery & Responsibility After Delivery

Once an order has been delivered to the shipping address provided at checkout, Oz Cleaning Gear is no longer responsible for any loss, theft, or damage that may occur after delivery. If the courier confirms that the order has been delivered (including where an order has been left in a safe location as per the courier’s discretion), ownership and responsibility pass to the customer.

Customers may add special delivery instructions (e.g., “please leave at back door” or “signature required”) at the time of placing the order. If you request “Signature on Delivery” and are not available to sign, re-delivery or redirection fees may apply, and these costs will be the responsibility of the customer.

We recommend choosing the delivery option that best suits your needs to ensure safe receipt of your order.

While we always do our best to honour delivery instructions provided at checkout, there may be occasions where these notes are unintentionally missed by the delivery driver.

We work with real people who are doing their best each day, and from time to time things can be overlooked. We appreciate your understanding and patience should this occur.

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery or do not agree to accept the delivery.

If you do accept delivery you are required to immediately take photos using your smart phone or camera of the damaged packaging or products inside the packaging. 

If your item(s) do arrived damaged please send photos to sales@ozcleaninggear.com.au, then visit our Returns page and lodge your return claim online.