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Pacvac Superpro 700 VPVSP Backpack Vacuum Cleaner

SKU VPVSP
$399.00

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The Pacvac Superpro 700 is a commercial backpack vacuum built around two specifications that matter most for operators cleaning large areas across full shifts — weight and noise. At 5kg it's one of the lightest commercial backpack vacuums available. At 74 dBA it's quiet enough to operate in occupied offices, healthcare wards, and school classrooms during business hours without disrupting the environment being cleaned.

The 1,000W Italian Ametek two-stage motor delivers consistent commercial-grade suction. The Hypercone Activeair filtration system maintains airflow by continuously shedding fine dust from the filter surface during operation — unlike standard bag systems that lose suction as the bag fills, the Hypercone maintains performance from the start of a cleaning session to the end. Motor life of 200+ hours under normal duty cycle conditions reflects the quality of the Ametek motor specification.

The body-moulded ergonomic frame and fully adjustable padded harness distribute the machine's weight across the operator's back and hips rather than concentrating it on the shoulders. For operators cleaning across multi-level buildings, schools, airports, and large commercial facilities where the machine is worn for extended periods, the harness design is the practical difference between a productive shift and an uncomfortable one.

Pacvac Superpro 700 Backpack Vacuum — 1,000W Ametek Motor, Hypercone Filtration, 5kg

Key Features

  • 1,000W Italian Ametek two-stage motor — commercial-grade motor specification delivering consistent suction across carpet, hard floors, stairs, and upholstery, rated for the daily use demands of commercial cleaning operations
  • Hypercone Activeair filtration — continuously sheds fine dust from the filter surface during operation, maintaining consistent airflow and suction performance throughout the cleaning session rather than degrading as the bag fills
  • 200+ hour motor life — Ametek motor longevity under normal commercial duty cycle, reflecting the quality difference between this motor specification and lower-grade alternatives
  • 5kg — one of the lightest commercial backpack vacuums available — reduces operator fatigue across extended cleaning sessions and multi-level buildings, practical for operators carrying the machine up stairs and between floors throughout a shift
  • 74 dBA — quiet enough for occupied spaces — suitable for cleaning during business hours in offices, healthcare facilities, aged care, schools, and any environment where noise disruption is a practical concern
  • Body-moulded ergonomic frame — designed to follow the natural curve of the operator's back, distributing weight evenly and reducing the strain that accumulates across a full commercial cleaning shift
  • Fully adjustable padded harness — adjusts to fit all body types, ensuring the ergonomic benefits of the frame design are realised regardless of operator height or build
  • Compact streamlined design — manoeuvres easily in confined spaces, between workstations, around furniture, and through doorways that bulkier backpack designs struggle with

Technical Specifications

  • Motor: 1,000W Italian Ametek two-stage
  • Motor Life: 200+ hours
  • Filtration: Hypercone Activeair
  • Weight: 5kg
  • Noise Level: 74 dBA
  • Model Code: VPVSP
  • Compatible Bags: Pacvac Superpro synthetic dust bags
  • Harness: Body-moulded ergonomic frame, fully adjustable padded harness

Who the Superpro 700 Suits

Commercial cleaning contractors covering large areas daily across offices, schools, hotels, and airports. Facility managers running daily cleaning programs in occupied buildings where noise scheduling is a concern. Healthcare and aged care operators where low noise and effective dust filtration are operational requirements. Multi-storey building cleaning where the operator carries the machine between floors and needs lightweight performance across a full shift. Any operator who has experienced discomfort wearing a heavier backpack vacuum and wants a machine that's genuinely comfortable all day.

Frequently Asked Questions

How does the Pacvac Superpro 700 compare to the Ghibli T1?

The two most commonly compared commercial backpack vacuums in this price range. The Superpro 700 ($399) is lighter at 5kg vs the Ghibli T1's 4.7kg — effectively the same weight class. The Superpro 700 runs at 74 dBA vs the Ghibli T1's 60 dBA — the Ghibli is meaningfully quieter, which matters in noise-sensitive healthcare and aged care environments. The Ghibli T1 has a 1,450W motor vs the Superpro 700's 1,000W and carries H14 HEPA filtration (99.995% particle capture) vs the Superpro 700's Hypercone Activeair system. The Superpro 700 is the right choice when weight, price, and reliable everyday commercial performance are the priority. The Ghibli T1 is the right choice when noise level and H14 HEPA filtration certification are specific requirements. Give us a call if you'd like to talk through both before deciding.

What is Hypercone Activeair filtration?

The Hypercone Activeair is Pacvac's proprietary filtration system. Unlike standard flat or cylindrical filter designs where dust accumulates on the filter surface and progressively blocks airflow, the Hypercone's conical shape continuously sheds dust during operation — keeping the filter surface cleaner and maintaining consistent suction from the start of a cleaning session to the end. In practical terms, this means the machine performs as well at the end of a long shift as it does at the beginning. It's not H14 HEPA certified — for environments requiring certified H14 HEPA filtration, the Ghibli T1 is the appropriate choice.

Is the Pacvac Superpro 700 suitable for healthcare and aged care?

The 74 dBA noise level makes it one of the quieter commercial backpack vacuums available and suitable for cleaning during occupied hours in most healthcare and aged care environments. The Hypercone filtration captures fine dust and allergens effectively for general commercial use. For environments with specific H14 HEPA certification requirements — some hospital wards and clinical areas — the Ghibli T1 with H14 HEPA certification is the more appropriate specification. Give us a call if you need to confirm the right filtration standard for your environment.

How long does the Pacvac Superpro 700 motor last?

The Ametek two-stage motor is rated for 200+ hours of use under normal commercial duty cycle conditions. Actual motor life depends on usage pattern, maintenance, and storage. Regular filter cleaning and correct bag replacement extend motor life by ensuring the motor never works harder than necessary to maintain airflow.

What bags does the Pacvac Superpro 700 use?

The Superpro 700 uses Pacvac Superpro synthetic dust bags. Give us a call on 1300 404 226 to confirm current bag availability and pricing before ordering.

Where can I get the Pacvac Superpro 700 manual?

The Pacvac Superpro 700 instruction manual is available from the Pacvac website at pacvac.com.au. If you need help with a specific maintenance or operational question, give us a call on 1300 404 226.

Related articles and links:

Description

The Pacvac Superpro 700 is a commercial backpack vacuum built around two specifications that matter most for operators cleaning large areas across full shifts — weight and noise. At 5kg it's one of the lightest commercial backpack vacuums available. At 74 dBA it's quiet enough to operate in occupied offices, healthcare wards, and school classrooms during business hours without disrupting the environment being cleaned.

The 1,000W Italian Ametek two-stage motor delivers consistent commercial-grade suction. The Hypercone Activeair filtration system maintains airflow by continuously shedding fine dust from the filter surface during operation — unlike standard bag systems that lose suction as the bag fills, the Hypercone maintains performance from the start of a cleaning session to the end. Motor life of 200+ hours under normal duty cycle conditions reflects the quality of the Ametek motor specification.

The body-moulded ergonomic frame and fully adjustable padded harness distribute the machine's weight across the operator's back and hips rather than concentrating it on the shoulders. For operators cleaning across multi-level buildings, schools, airports, and large commercial facilities where the machine is worn for extended periods, the harness design is the practical difference between a productive shift and an uncomfortable one.

Pacvac Superpro 700 Backpack Vacuum — 1,000W Ametek Motor, Hypercone Filtration, 5kg

Key Features

  • 1,000W Italian Ametek two-stage motor — commercial-grade motor specification delivering consistent suction across carpet, hard floors, stairs, and upholstery, rated for the daily use demands of commercial cleaning operations
  • Hypercone Activeair filtration — continuously sheds fine dust from the filter surface during operation, maintaining consistent airflow and suction performance throughout the cleaning session rather than degrading as the bag fills
  • 200+ hour motor life — Ametek motor longevity under normal commercial duty cycle, reflecting the quality difference between this motor specification and lower-grade alternatives
  • 5kg — one of the lightest commercial backpack vacuums available — reduces operator fatigue across extended cleaning sessions and multi-level buildings, practical for operators carrying the machine up stairs and between floors throughout a shift
  • 74 dBA — quiet enough for occupied spaces — suitable for cleaning during business hours in offices, healthcare facilities, aged care, schools, and any environment where noise disruption is a practical concern
  • Body-moulded ergonomic frame — designed to follow the natural curve of the operator's back, distributing weight evenly and reducing the strain that accumulates across a full commercial cleaning shift
  • Fully adjustable padded harness — adjusts to fit all body types, ensuring the ergonomic benefits of the frame design are realised regardless of operator height or build
  • Compact streamlined design — manoeuvres easily in confined spaces, between workstations, around furniture, and through doorways that bulkier backpack designs struggle with

Technical Specifications

  • Motor: 1,000W Italian Ametek two-stage
  • Motor Life: 200+ hours
  • Filtration: Hypercone Activeair
  • Weight: 5kg
  • Noise Level: 74 dBA
  • Model Code: VPVSP
  • Compatible Bags: Pacvac Superpro synthetic dust bags
  • Harness: Body-moulded ergonomic frame, fully adjustable padded harness

Who the Superpro 700 Suits

Commercial cleaning contractors covering large areas daily across offices, schools, hotels, and airports. Facility managers running daily cleaning programs in occupied buildings where noise scheduling is a concern. Healthcare and aged care operators where low noise and effective dust filtration are operational requirements. Multi-storey building cleaning where the operator carries the machine between floors and needs lightweight performance across a full shift. Any operator who has experienced discomfort wearing a heavier backpack vacuum and wants a machine that's genuinely comfortable all day.

Frequently Asked Questions

How does the Pacvac Superpro 700 compare to the Ghibli T1?

The two most commonly compared commercial backpack vacuums in this price range. The Superpro 700 ($399) is lighter at 5kg vs the Ghibli T1's 4.7kg — effectively the same weight class. The Superpro 700 runs at 74 dBA vs the Ghibli T1's 60 dBA — the Ghibli is meaningfully quieter, which matters in noise-sensitive healthcare and aged care environments. The Ghibli T1 has a 1,450W motor vs the Superpro 700's 1,000W and carries H14 HEPA filtration (99.995% particle capture) vs the Superpro 700's Hypercone Activeair system. The Superpro 700 is the right choice when weight, price, and reliable everyday commercial performance are the priority. The Ghibli T1 is the right choice when noise level and H14 HEPA filtration certification are specific requirements. Give us a call if you'd like to talk through both before deciding.

What is Hypercone Activeair filtration?

The Hypercone Activeair is Pacvac's proprietary filtration system. Unlike standard flat or cylindrical filter designs where dust accumulates on the filter surface and progressively blocks airflow, the Hypercone's conical shape continuously sheds dust during operation — keeping the filter surface cleaner and maintaining consistent suction from the start of a cleaning session to the end. In practical terms, this means the machine performs as well at the end of a long shift as it does at the beginning. It's not H14 HEPA certified — for environments requiring certified H14 HEPA filtration, the Ghibli T1 is the appropriate choice.

Is the Pacvac Superpro 700 suitable for healthcare and aged care?

The 74 dBA noise level makes it one of the quieter commercial backpack vacuums available and suitable for cleaning during occupied hours in most healthcare and aged care environments. The Hypercone filtration captures fine dust and allergens effectively for general commercial use. For environments with specific H14 HEPA certification requirements — some hospital wards and clinical areas — the Ghibli T1 with H14 HEPA certification is the more appropriate specification. Give us a call if you need to confirm the right filtration standard for your environment.

How long does the Pacvac Superpro 700 motor last?

The Ametek two-stage motor is rated for 200+ hours of use under normal commercial duty cycle conditions. Actual motor life depends on usage pattern, maintenance, and storage. Regular filter cleaning and correct bag replacement extend motor life by ensuring the motor never works harder than necessary to maintain airflow.

What bags does the Pacvac Superpro 700 use?

The Superpro 700 uses Pacvac Superpro synthetic dust bags. Give us a call on 1300 404 226 to confirm current bag availability and pricing before ordering.

Where can I get the Pacvac Superpro 700 manual?

The Pacvac Superpro 700 instruction manual is available from the Pacvac website at pacvac.com.au. If you need help with a specific maintenance or operational question, give us a call on 1300 404 226.

Related articles and links:

Shipping

Orders are subject to flat rate shipping fees starting from $24.99. Shipping costs may vary depending on the size and weight of the items purchased, as well as the delivery location.

All applicable shipping fees will be clearly displayed at checkout during the order process, so you can review them before completing your purchase.

If you see something that you think is wrong, please let us know. 

You may think that some shipping fees are high, but just remember — most of the time your product is delivered by a real person, driving a real truck, often giving up a large portion of their day to make sure it arrives safely.

Behind every delivery is someone lifting, loading, navigating traffic, and taking care to ensure your order gets to you in perfect condition. We value their hard work just as much as we value your support, so we truly appreciate your understanding when it comes to freight costs.

Please keep in mind that these shipping prices are applicable for metro areas of Australia (VIC, NSW, SA) and some orders in remote areas (NT, WA, QLD, TAS) may also be subject to higher shipping fees. This will be communicated with the customer prior to shipment and confirmation of the order. 

Some large bulky orders may require freight and this could be an additional cost and will be communicated with the customer prior to shipment. 

Feel free to contact our team on 1300 404 226 or email at sales@ozcleaninggear.com.au for more information. 

We don't want to mess around with fine print and extra charges, we like things to be simple and easy. 

Please allow 2 - 4 business days (Monday to Friday) for handling/processing times and 1 - 7 days for shipping depending on your location. Sometimes this time may vary due to a number of reasons however the common 

Orders are processed on business days (Monday to Friday). Please note that processing and shipping times may vary during weekends and public holidays. We do our best to get your order out as quickly as possible, and appreciate your patience during these periods.

Order Confirmation:

As soon as you place your order you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorised your credit card for the purchase.  

As soon as we receive your order we automatically check to confirm that your order is in stock and available for immediate shipment. If your item is on back-order or unavailable we will void the pre-authorisation and reach out to you via e-mail to see if alternate arrangements can be made.  

If your item(s) are available for immediate shipment we will process the charges and get to work preparing your order for shipment.

Order Shipment:

If your order is in stock and we process the charges to your credit card it will ship within three business days from the date of your order.  

We will send you shipping confirmation within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  

If you do not receive shipping confirmation from us within four business days of your order feel free to follow up with us at sales@ozcleaninggear.com.au.

Shipping times may vary depending on each case by case. Please allow up to 4 days for product handling time and up to 7 days for receiving your product from being shipped. 

International Orders:

Please be aware that our products are made specifically for the Australian market. This means that they require a 240v electrical system to function correctly. 

Our products have generally not been certified for use with other countries electrical safety standards but all of our products are certified to Australian standards.

We will happily ship our fantastic products to international customers. Due to the extremely wide variety of product dimensions we will provide an up to date shipping price quote for you on request.

If you are happy with our shipping quote we will prepare an order and payment though our ultra secure online payment gateway.

Delivery & Responsibility After Delivery

Once an order has been delivered to the shipping address provided at checkout, Oz Cleaning Gear is no longer responsible for any loss, theft, or damage that may occur after delivery. If the courier confirms that the order has been delivered (including where an order has been left in a safe location as per the courier’s discretion), ownership and responsibility pass to the customer.

Customers may add special delivery instructions (e.g., “please leave at back door” or “signature required”) at the time of placing the order. If you request “Signature on Delivery” and are not available to sign, re-delivery or redirection fees may apply, and these costs will be the responsibility of the customer.

We recommend choosing the delivery option that best suits your needs to ensure safe receipt of your order.

While we always do our best to honour delivery instructions provided at checkout, there may be occasions where these notes are unintentionally missed by the delivery driver.

We work with real people who are doing their best each day, and from time to time things can be overlooked. We appreciate your understanding and patience should this occur.

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery or do not agree to accept the delivery.

If you do accept delivery you are required to immediately take photos using your smart phone or camera of the damaged packaging or products inside the packaging. 

If your item(s) do arrived damaged please send photos to sales@ozcleaninggear.com.au, then visit our Returns page and lodge your return claim online.

STORE FAQs

We offer standard shipping across Australia. Orders over $500 receive free standard shipping, subject to our shipping policy regarding bulky items.

We accept returns within 30 days of purchase for unused items in original packaging.

Yes, we offer competitive pricing for bulk orders. Contact our team for a custom quote.

Yes. Save on delivery fee and get in touch with our team to organise collection.

Order processing times may vary based on a number of reasons. However, generally orders are processed within 2 - 4 business days.

Shipping can vary due to the product purchased, the customers location and other factors. However you can expect your product to arrive within 2 - 10 days.

The majority of products have a minimum of 12 months warranty. This can change however from brand to brand. Get in touch with our team to find out more.

As we stock a broad range of products and brands, servicing and repairs can also vary. Get in contact with our team to discuss further.

Yes we do. If you need a spare or replacement part and don't see it on our site, get in touch with our team as we will most likely be able to source it for you.

Aussie Wide Shipping

Fast and competitive

Lifetime Support

Product lifetime support

Spare parts

We source spare parts

Buying in bulk?

Request a quote

Description

The Pacvac Superpro 700 is a commercial backpack vacuum built around two specifications that matter most for operators cleaning large areas across full shifts — weight and noise. At 5kg it's one of the lightest commercial backpack vacuums available. At 74 dBA it's quiet enough to operate in occupied offices, healthcare wards, and school classrooms during business hours without disrupting the environment being cleaned.

The 1,000W Italian Ametek two-stage motor delivers consistent commercial-grade suction. The Hypercone Activeair filtration system maintains airflow by continuously shedding fine dust from the filter surface during operation — unlike standard bag systems that lose suction as the bag fills, the Hypercone maintains performance from the start of a cleaning session to the end. Motor life of 200+ hours under normal duty cycle conditions reflects the quality of the Ametek motor specification.

The body-moulded ergonomic frame and fully adjustable padded harness distribute the machine's weight across the operator's back and hips rather than concentrating it on the shoulders. For operators cleaning across multi-level buildings, schools, airports, and large commercial facilities where the machine is worn for extended periods, the harness design is the practical difference between a productive shift and an uncomfortable one.

Pacvac Superpro 700 Backpack Vacuum — 1,000W Ametek Motor, Hypercone Filtration, 5kg

Key Features

  • 1,000W Italian Ametek two-stage motor — commercial-grade motor specification delivering consistent suction across carpet, hard floors, stairs, and upholstery, rated for the daily use demands of commercial cleaning operations
  • Hypercone Activeair filtration — continuously sheds fine dust from the filter surface during operation, maintaining consistent airflow and suction performance throughout the cleaning session rather than degrading as the bag fills
  • 200+ hour motor life — Ametek motor longevity under normal commercial duty cycle, reflecting the quality difference between this motor specification and lower-grade alternatives
  • 5kg — one of the lightest commercial backpack vacuums available — reduces operator fatigue across extended cleaning sessions and multi-level buildings, practical for operators carrying the machine up stairs and between floors throughout a shift
  • 74 dBA — quiet enough for occupied spaces — suitable for cleaning during business hours in offices, healthcare facilities, aged care, schools, and any environment where noise disruption is a practical concern
  • Body-moulded ergonomic frame — designed to follow the natural curve of the operator's back, distributing weight evenly and reducing the strain that accumulates across a full commercial cleaning shift
  • Fully adjustable padded harness — adjusts to fit all body types, ensuring the ergonomic benefits of the frame design are realised regardless of operator height or build
  • Compact streamlined design — manoeuvres easily in confined spaces, between workstations, around furniture, and through doorways that bulkier backpack designs struggle with

Technical Specifications

  • Motor: 1,000W Italian Ametek two-stage
  • Motor Life: 200+ hours
  • Filtration: Hypercone Activeair
  • Weight: 5kg
  • Noise Level: 74 dBA
  • Model Code: VPVSP
  • Compatible Bags: Pacvac Superpro synthetic dust bags
  • Harness: Body-moulded ergonomic frame, fully adjustable padded harness

Who the Superpro 700 Suits

Commercial cleaning contractors covering large areas daily across offices, schools, hotels, and airports. Facility managers running daily cleaning programs in occupied buildings where noise scheduling is a concern. Healthcare and aged care operators where low noise and effective dust filtration are operational requirements. Multi-storey building cleaning where the operator carries the machine between floors and needs lightweight performance across a full shift. Any operator who has experienced discomfort wearing a heavier backpack vacuum and wants a machine that's genuinely comfortable all day.

Frequently Asked Questions

How does the Pacvac Superpro 700 compare to the Ghibli T1?

The two most commonly compared commercial backpack vacuums in this price range. The Superpro 700 ($399) is lighter at 5kg vs the Ghibli T1's 4.7kg — effectively the same weight class. The Superpro 700 runs at 74 dBA vs the Ghibli T1's 60 dBA — the Ghibli is meaningfully quieter, which matters in noise-sensitive healthcare and aged care environments. The Ghibli T1 has a 1,450W motor vs the Superpro 700's 1,000W and carries H14 HEPA filtration (99.995% particle capture) vs the Superpro 700's Hypercone Activeair system. The Superpro 700 is the right choice when weight, price, and reliable everyday commercial performance are the priority. The Ghibli T1 is the right choice when noise level and H14 HEPA filtration certification are specific requirements. Give us a call if you'd like to talk through both before deciding.

What is Hypercone Activeair filtration?

The Hypercone Activeair is Pacvac's proprietary filtration system. Unlike standard flat or cylindrical filter designs where dust accumulates on the filter surface and progressively blocks airflow, the Hypercone's conical shape continuously sheds dust during operation — keeping the filter surface cleaner and maintaining consistent suction from the start of a cleaning session to the end. In practical terms, this means the machine performs as well at the end of a long shift as it does at the beginning. It's not H14 HEPA certified — for environments requiring certified H14 HEPA filtration, the Ghibli T1 is the appropriate choice.

Is the Pacvac Superpro 700 suitable for healthcare and aged care?

The 74 dBA noise level makes it one of the quieter commercial backpack vacuums available and suitable for cleaning during occupied hours in most healthcare and aged care environments. The Hypercone filtration captures fine dust and allergens effectively for general commercial use. For environments with specific H14 HEPA certification requirements — some hospital wards and clinical areas — the Ghibli T1 with H14 HEPA certification is the more appropriate specification. Give us a call if you need to confirm the right filtration standard for your environment.

How long does the Pacvac Superpro 700 motor last?

The Ametek two-stage motor is rated for 200+ hours of use under normal commercial duty cycle conditions. Actual motor life depends on usage pattern, maintenance, and storage. Regular filter cleaning and correct bag replacement extend motor life by ensuring the motor never works harder than necessary to maintain airflow.

What bags does the Pacvac Superpro 700 use?

The Superpro 700 uses Pacvac Superpro synthetic dust bags. Give us a call on 1300 404 226 to confirm current bag availability and pricing before ordering.

Where can I get the Pacvac Superpro 700 manual?

The Pacvac Superpro 700 instruction manual is available from the Pacvac website at pacvac.com.au. If you need help with a specific maintenance or operational question, give us a call on 1300 404 226.

Related articles and links:

Shipping

Orders are subject to flat rate shipping fees starting from $24.99. Shipping costs may vary depending on the size and weight of the items purchased, as well as the delivery location.

All applicable shipping fees will be clearly displayed at checkout during the order process, so you can review them before completing your purchase.

If you see something that you think is wrong, please let us know. 

You may think that some shipping fees are high, but just remember — most of the time your product is delivered by a real person, driving a real truck, often giving up a large portion of their day to make sure it arrives safely.

Behind every delivery is someone lifting, loading, navigating traffic, and taking care to ensure your order gets to you in perfect condition. We value their hard work just as much as we value your support, so we truly appreciate your understanding when it comes to freight costs.

Please keep in mind that these shipping prices are applicable for metro areas of Australia (VIC, NSW, SA) and some orders in remote areas (NT, WA, QLD, TAS) may also be subject to higher shipping fees. This will be communicated with the customer prior to shipment and confirmation of the order. 

Some large bulky orders may require freight and this could be an additional cost and will be communicated with the customer prior to shipment. 

Feel free to contact our team on 1300 404 226 or email at sales@ozcleaninggear.com.au for more information. 

We don't want to mess around with fine print and extra charges, we like things to be simple and easy. 

Please allow 2 - 4 business days (Monday to Friday) for handling/processing times and 1 - 7 days for shipping depending on your location. Sometimes this time may vary due to a number of reasons however the common 

Orders are processed on business days (Monday to Friday). Please note that processing and shipping times may vary during weekends and public holidays. We do our best to get your order out as quickly as possible, and appreciate your patience during these periods.

Order Confirmation:

As soon as you place your order you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorised your credit card for the purchase.  

As soon as we receive your order we automatically check to confirm that your order is in stock and available for immediate shipment. If your item is on back-order or unavailable we will void the pre-authorisation and reach out to you via e-mail to see if alternate arrangements can be made.  

If your item(s) are available for immediate shipment we will process the charges and get to work preparing your order for shipment.

Order Shipment:

If your order is in stock and we process the charges to your credit card it will ship within three business days from the date of your order.  

We will send you shipping confirmation within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  

If you do not receive shipping confirmation from us within four business days of your order feel free to follow up with us at sales@ozcleaninggear.com.au.

Shipping times may vary depending on each case by case. Please allow up to 4 days for product handling time and up to 7 days for receiving your product from being shipped. 

International Orders:

Please be aware that our products are made specifically for the Australian market. This means that they require a 240v electrical system to function correctly. 

Our products have generally not been certified for use with other countries electrical safety standards but all of our products are certified to Australian standards.

We will happily ship our fantastic products to international customers. Due to the extremely wide variety of product dimensions we will provide an up to date shipping price quote for you on request.

If you are happy with our shipping quote we will prepare an order and payment though our ultra secure online payment gateway.

Delivery & Responsibility After Delivery

Once an order has been delivered to the shipping address provided at checkout, Oz Cleaning Gear is no longer responsible for any loss, theft, or damage that may occur after delivery. If the courier confirms that the order has been delivered (including where an order has been left in a safe location as per the courier’s discretion), ownership and responsibility pass to the customer.

Customers may add special delivery instructions (e.g., “please leave at back door” or “signature required”) at the time of placing the order. If you request “Signature on Delivery” and are not available to sign, re-delivery or redirection fees may apply, and these costs will be the responsibility of the customer.

We recommend choosing the delivery option that best suits your needs to ensure safe receipt of your order.

While we always do our best to honour delivery instructions provided at checkout, there may be occasions where these notes are unintentionally missed by the delivery driver.

We work with real people who are doing their best each day, and from time to time things can be overlooked. We appreciate your understanding and patience should this occur.

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery or do not agree to accept the delivery.

If you do accept delivery you are required to immediately take photos using your smart phone or camera of the damaged packaging or products inside the packaging. 

If your item(s) do arrived damaged please send photos to sales@ozcleaninggear.com.au, then visit our Returns page and lodge your return claim online.