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SpaceVac Interior Ultra Vacuum Cleaner Kit SV38/ULTRA nine spacevac vacuum cleaner poles

SpaceVac Interior Ultra Vacuum Cleaner Kit SV38/ULTRA

by Spacevac
SKU SV38/ULTRA
$14,953.40

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SpaceVac 38mm ULTRA Internal Cleaning System: Maximum Reach & Rigidity for Extreme Performance in Australia

The Ultimate High-Level Vacuum Cleaning Solution for Heavy-Duty Australian Environments

The SpaceVac ULTRA represents the pinnacle of internal high-level vacuum cleaning technology within the SpaceVac lineup. Engineered to excel in the most demanding, heavy-duty environments and designed for serious commercial users across Australia, the SpaceVac ULTRA delivers an unmatched 16 metres of working reach. This allows your cleaning teams to safely and efficiently clean at extreme heights from the ground floor, completely eliminating the need for hazardous scaffolding, cherry pickers, or unstable ladders.

Unrivalled Stability and Control at Maximum Height:

Constructed from ultra-high modulus carbon fibre, the SpaceVac ULTRA system provides the highest level of pole rigidity available in the SpaceVac range. This ensures that your operators maintain precise control and unwavering stability, even when the system is fully extended to its impressive 16-metre reach. The inclusion of SpaceVac's signature Safety Locking Mechanism provides added assurance, effectively preventing any pole separation during cleaning operations.

Why Australian Businesses Choose the SpaceVac 38mm ULTRA:

  • Extreme Reach for Maximum Productivity: Safely clean to heights of up to 16 metres from the ground, significantly reducing cleaning time and enhancing safety for Australian workers.
  • Ultra-Rigid Carbon Fibre Construction: Engineered with ultra-high modulus carbon fibre poles to provide exceptional stability and control, even at maximum extension.
  • Enhanced Safety Features: Features SpaceVac’s robust Safety Locking Mechanism, a crucial element for preventing pole separation and ensuring operator safety during high-level cleaning.
  • Designed for Intensive Daily Use: Specifically built to withstand the rigors of intensive, daily commercial use in large-scale facilities and demanding Australian industrial environments.
  • Comprehensive Toolset Included: Comes with an extensive selection of specialized tools to effectively tackle virtually any high-level cleaning challenge you may encounter.
  • Universal Compatibility: Fully compatible with all 38mm vacuum systems, providing flexibility and ease of integration with your existing equipment.

What's Included in the SpaceVac 38mm ULTRA Kit:

  • 9 x 1.6m ULTRA Carbon Fibre Poles (38mm diameter) for maximum vertical reach and stability.
  • 1 x 0.8m Half Pole for added versatility and maneuverability in tighter spaces.
  • Straight, 45°, 90°, and 135° Cleaning Heads for accessing various angles and surfaces with precision.
  • 38cm Large Flexi Brush for efficient cleaning of larger surface areas.
  • 300mm Flat Surface Tool for effective cleaning of ceilings, walls, and panels.
  • 30cm Ducting Brush for thorough cleaning of pipes, ducts, and ventilation systems.
  • 17cm Small Flexi Brush for detailed cleaning around obstacles and hard-to-reach areas.
  • Small Round Brush for delicate dusting of fixtures, fittings, and intricate surfaces.
  • 5m Heavy-Duty Hose for reliable and efficient waste removal.
  • Secure Hose-to-Pole Adaptor for a stable and leak-free connection.
  • 38mm Universal Vac Inlet Cuff for seamless compatibility with a wide range of vacuum systems.
  • Durable Padded Pole Bag, convenient Mesh Accessories Bag, and practical Hose Bag for organized storage and easy transport across Australian work sites.

Compatible With a Wide Range of Vacuum Systems:

The SpaceVac 38mm ULTRA system is designed for seamless compatibility with:

  • All commercial and industrial vacuum systems that utilize a standard 38mm inlet connection.
  • Ideal for use with high-performance HEPA vacuums, versatile wet/dry vacuums, and robust heavy-duty debris vacuums commonly used in Australia.
  • Fully compatible with SpaceVac’s extensive range of internal cleaning toolsets and accessories, allowing for further customization and expansion.

Perfect For Demanding Applications Across Australia:

  • Large-scale aircraft hangars and expansive high-ceiling warehouses.
  • Spacious convention centres and major sports stadiums.
  • Large-scale manufacturing plants and extensive logistics hubs.
  • Government facilities and critical public infrastructure sites.
  • Power plants and energy production sites that demand the highest safety standards and reliability.

The SpaceVac ULTRA is the ultimate choice for Australian teams and businesses that demand the very best in high-level cleaning performance—no compromises, no limitations. It's engineered for extreme heights, harsh operating conditions, and non-stop, reliable performance. Add this one to your collection of 'must have' cleaning supplies. 

Want to learn more about the importance or cleaning high places safely? Read our how to guide here.

Description

SpaceVac 38mm ULTRA Internal Cleaning System: Maximum Reach & Rigidity for Extreme Performance in Australia

The Ultimate High-Level Vacuum Cleaning Solution for Heavy-Duty Australian Environments

The SpaceVac ULTRA represents the pinnacle of internal high-level vacuum cleaning technology within the SpaceVac lineup. Engineered to excel in the most demanding, heavy-duty environments and designed for serious commercial users across Australia, the SpaceVac ULTRA delivers an unmatched 16 metres of working reach. This allows your cleaning teams to safely and efficiently clean at extreme heights from the ground floor, completely eliminating the need for hazardous scaffolding, cherry pickers, or unstable ladders.

Unrivalled Stability and Control at Maximum Height:

Constructed from ultra-high modulus carbon fibre, the SpaceVac ULTRA system provides the highest level of pole rigidity available in the SpaceVac range. This ensures that your operators maintain precise control and unwavering stability, even when the system is fully extended to its impressive 16-metre reach. The inclusion of SpaceVac's signature Safety Locking Mechanism provides added assurance, effectively preventing any pole separation during cleaning operations.

Why Australian Businesses Choose the SpaceVac 38mm ULTRA:

  • Extreme Reach for Maximum Productivity: Safely clean to heights of up to 16 metres from the ground, significantly reducing cleaning time and enhancing safety for Australian workers.
  • Ultra-Rigid Carbon Fibre Construction: Engineered with ultra-high modulus carbon fibre poles to provide exceptional stability and control, even at maximum extension.
  • Enhanced Safety Features: Features SpaceVac’s robust Safety Locking Mechanism, a crucial element for preventing pole separation and ensuring operator safety during high-level cleaning.
  • Designed for Intensive Daily Use: Specifically built to withstand the rigors of intensive, daily commercial use in large-scale facilities and demanding Australian industrial environments.
  • Comprehensive Toolset Included: Comes with an extensive selection of specialized tools to effectively tackle virtually any high-level cleaning challenge you may encounter.
  • Universal Compatibility: Fully compatible with all 38mm vacuum systems, providing flexibility and ease of integration with your existing equipment.

What's Included in the SpaceVac 38mm ULTRA Kit:

  • 9 x 1.6m ULTRA Carbon Fibre Poles (38mm diameter) for maximum vertical reach and stability.
  • 1 x 0.8m Half Pole for added versatility and maneuverability in tighter spaces.
  • Straight, 45°, 90°, and 135° Cleaning Heads for accessing various angles and surfaces with precision.
  • 38cm Large Flexi Brush for efficient cleaning of larger surface areas.
  • 300mm Flat Surface Tool for effective cleaning of ceilings, walls, and panels.
  • 30cm Ducting Brush for thorough cleaning of pipes, ducts, and ventilation systems.
  • 17cm Small Flexi Brush for detailed cleaning around obstacles and hard-to-reach areas.
  • Small Round Brush for delicate dusting of fixtures, fittings, and intricate surfaces.
  • 5m Heavy-Duty Hose for reliable and efficient waste removal.
  • Secure Hose-to-Pole Adaptor for a stable and leak-free connection.
  • 38mm Universal Vac Inlet Cuff for seamless compatibility with a wide range of vacuum systems.
  • Durable Padded Pole Bag, convenient Mesh Accessories Bag, and practical Hose Bag for organized storage and easy transport across Australian work sites.

Compatible With a Wide Range of Vacuum Systems:

The SpaceVac 38mm ULTRA system is designed for seamless compatibility with:

  • All commercial and industrial vacuum systems that utilize a standard 38mm inlet connection.
  • Ideal for use with high-performance HEPA vacuums, versatile wet/dry vacuums, and robust heavy-duty debris vacuums commonly used in Australia.
  • Fully compatible with SpaceVac’s extensive range of internal cleaning toolsets and accessories, allowing for further customization and expansion.

Perfect For Demanding Applications Across Australia:

  • Large-scale aircraft hangars and expansive high-ceiling warehouses.
  • Spacious convention centres and major sports stadiums.
  • Large-scale manufacturing plants and extensive logistics hubs.
  • Government facilities and critical public infrastructure sites.
  • Power plants and energy production sites that demand the highest safety standards and reliability.

The SpaceVac ULTRA is the ultimate choice for Australian teams and businesses that demand the very best in high-level cleaning performance—no compromises, no limitations. It's engineered for extreme heights, harsh operating conditions, and non-stop, reliable performance. Add this one to your collection of 'must have' cleaning supplies. 

Want to learn more about the importance or cleaning high places safely? Read our how to guide here.

Shipping

Shipping is free on all orders over $500 within Australia.

Orders under $500 will incur a flat rate shipping fee of $19.99. 

Please keep in mind that these shipping prices are applicable for metro areas of Australia (VIC, NSW, SA) and some orders in remote areas (NT, WA, QLD, TAS) may also be subject to higher shipping fees. This will be communicated with the customer prior to shipment and confirmation of the order. 

Some large bulky orders may require freight and this could be an additional cost and will be communicated with the customer prior to shipment. 

Feel free to contact our team on 1300 404 226 or email at sales@ozcleaninggear.com.au for more information. 

We don't want to mess around with fine print and extra charges, we like things to be simple and easy. 

Please allow 2 - 4 days for handling/processing times and 1 - 5 days for shipping depending on your location. 

Orders are processed on business days (Monday to Friday). Please note that processing and shipping times may vary during weekends and public holidays. We do our best to get your order out as quickly as possible, and appreciate your patience during these periods.

Order Confirmation:

As soon as you place your order you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorised your credit card for the purchase.  

As soon as we receive your order we automatically check to confirm that your order is in stock and available for immediate shipment. If your item is on back-order or unavailable we will void the pre-authorisation and reach out to you via e-mail to see if alternate arrangements can be made.  

If your item(s) are available for immediate shipment we will process the charges and get to work preparing your order for shipment.

Order Shipment:

If your order is in stock and we process the charges to your credit card it will ship within three business days from the date of your order.  

We will send you shipping confirmation within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  

If you do not receive shipping confirmation from us within four business days of your order feel free to follow up with us at sales@ozcleaninggear.com.au.

Shipping times may vary depending on each case by case. Please allow up to 4 days for product handling time and up to 5 days for receiving your product from being shipped. 

International Orders:

Please be aware that our products are made specifically for the Australian market. This means that they require a 240v electrical system to function correctly. 

Our products have generally not been certified for use with other countries electrical safety standards but all of our products are certified to Australian standards.

We will happily ship our fantastic products to international customers. Due to the extremely wide variety of product dimensions we will provide an up to date shipping price quote for you on request.

If you are happy with our shipping quote we will prepare an order and payment though our ultra secure online payment gateway.

Delivery & Responsibility After Delivery

Once an order has been delivered to the shipping address provided at checkout, Oz Cleaning Gear is no longer responsible for any loss, theft, or damage that may occur after delivery. If the courier confirms that the order has been delivered (including where an order has been left in a safe location as per the courier’s discretion), ownership and responsibility pass to the customer.

Customers may add special delivery instructions (e.g., “please leave at back door” or “signature required”) at the time of placing the order. If you request “Signature on Delivery” and are not available to sign, re-delivery or redirection fees may apply, and these costs will be the responsibility of the customer.

We recommend choosing the delivery option that best suits your needs to ensure safe receipt of your order.

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery or do not agree to accept the delivery.

If you do accept delivery you are required to immediately take photos using your smart phone or camera of the damaged packaging or products inside the packaging. 

If your item(s) do arrived damaged please send photos to sales@ozcleaninggear.com.au, then visit our Returns page and lodge your return claim online.

Why Buy From Us

We get it. You've got a lot of choice when it comes to online retailers.
Here's why we think you should shop with us at Oz Cleaning Gear.

- Easy Shipping. Flatrate $19.99 or free if your order is over $500.
- Price Match Guarantee. Best prices online guaranteed.
- 30 Day Easy Returns. No happy with your product, we'll take it back no
questions asked.
- Great Service. We pride ourselves on the best service, anywhere.
- Your Satisfaction Guaranteed. We handpick our products for quality, we
know you'll love them. But is there is ever something wrong, we'll fix it.

Easy Returns

While we fully stand by every product that we sell, we understand that sometimes you might change your mind or realise the product you ordered wasn't exactly what you were hoping for.

That's why we offer a 30 Day Return Policy.

If you decide you want to return an item for any reason within 30 days after receipt of your order, please email us at sales@ozcleaninggear.com.au with your order number and we will provide detailed instructions on how to process the return.

Please note, you as the customer is responsible for paying the return shipping costs of the item(s) in your order unless your product received was defective or incorrect.

Once your return item(s) have been received and inspected at our warehouse(s), we will send you an email notification that we have processed your return payment.

*Please note: In order to receive a refund for the item(s) ordered, the item(s) must arrive back to our distribution centre in "Like New" condition and must contain all original packaging and accessories.

"Like New" means that the items you ordered must not show any visual signs of wear.

If items are returned with visual signs of wear, or have any issues due to use will not be accepted and no refund will be given.

If you decide you want to return your order, please email us at sales@ozcleaninggear.com.au with your order number and we will assist you. We want to make this as simple of a process as possible for you.

For orders that meet the certain criteria and are returned, please allow up to 5 days for refund processing time. 

Damages

If the product is damaged, you must make note of it immediately when signing for delivery and send photos to sales@ozcleaninggear.com.au the day of delivery.

Oz Cleaning Gear will pay for shipping defective, damaged, or incorrect merchandise at our cost.

Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorised by our customer service department prior to being processed. 

We will ensure you get the product you ordered, undamaged, as soon as possible. Items that become damaged after use are non-refundable unless specified under warranty.

Cancellations

If you would like to cancel an order, please email or call our customer service team immediately to avoid return shipping fees.

Cancellations received before shipment will receive a full refund.

Orders canceled after items have shipped will follow our 30 Day Return policy and will be subject to return shipping costs.

Other Return Policy Notes:

  • If a certain vendor or product does not support the return policy stated above, this will be noted in the product descriptions or in the product-specific return information.

  • Products that are specified as certified pre-owned or used are ineligible for a return

  • Oz Cleaning Gear only sells to purchasers who intend to use the item(s) for the duration of its economic life. Orders purchased for the specific purpose of a "one time use or temporary use" are not eligible for return under any circumstances. This includes but is not limited to; orders intended for use in a trade show or a conference venue, orders that are purchased by promotional companies, and orders that are purchased by trade show facilitators.

  • Currently we do not accept exchanges. If your product is returned and accepted, you will be refunded into your nominated bank account and you will have to go through the purchase steps again to obtain your desired product. 
Price Match

We always aim to have the best prices available on our store. This is our guarantee to you!

If you (somehow) find another online store with a lower price than us please let us know, simply email us at sales@ozcleaninggear.com.au with a link to the same product on a competitor's website.

Once we have a chance to verify the pricing, we will match or beat the price you found. No questions asked!

Please note that the price must be the total price, that includes any shipping costs and taxes that may be charged by the comparison site.

For any further questions, view our Contact Us page.

Description

SpaceVac 38mm ULTRA Internal Cleaning System: Maximum Reach & Rigidity for Extreme Performance in Australia

The Ultimate High-Level Vacuum Cleaning Solution for Heavy-Duty Australian Environments

The SpaceVac ULTRA represents the pinnacle of internal high-level vacuum cleaning technology within the SpaceVac lineup. Engineered to excel in the most demanding, heavy-duty environments and designed for serious commercial users across Australia, the SpaceVac ULTRA delivers an unmatched 16 metres of working reach. This allows your cleaning teams to safely and efficiently clean at extreme heights from the ground floor, completely eliminating the need for hazardous scaffolding, cherry pickers, or unstable ladders.

Unrivalled Stability and Control at Maximum Height:

Constructed from ultra-high modulus carbon fibre, the SpaceVac ULTRA system provides the highest level of pole rigidity available in the SpaceVac range. This ensures that your operators maintain precise control and unwavering stability, even when the system is fully extended to its impressive 16-metre reach. The inclusion of SpaceVac's signature Safety Locking Mechanism provides added assurance, effectively preventing any pole separation during cleaning operations.

Why Australian Businesses Choose the SpaceVac 38mm ULTRA:

  • Extreme Reach for Maximum Productivity: Safely clean to heights of up to 16 metres from the ground, significantly reducing cleaning time and enhancing safety for Australian workers.
  • Ultra-Rigid Carbon Fibre Construction: Engineered with ultra-high modulus carbon fibre poles to provide exceptional stability and control, even at maximum extension.
  • Enhanced Safety Features: Features SpaceVac’s robust Safety Locking Mechanism, a crucial element for preventing pole separation and ensuring operator safety during high-level cleaning.
  • Designed for Intensive Daily Use: Specifically built to withstand the rigors of intensive, daily commercial use in large-scale facilities and demanding Australian industrial environments.
  • Comprehensive Toolset Included: Comes with an extensive selection of specialized tools to effectively tackle virtually any high-level cleaning challenge you may encounter.
  • Universal Compatibility: Fully compatible with all 38mm vacuum systems, providing flexibility and ease of integration with your existing equipment.

What's Included in the SpaceVac 38mm ULTRA Kit:

  • 9 x 1.6m ULTRA Carbon Fibre Poles (38mm diameter) for maximum vertical reach and stability.
  • 1 x 0.8m Half Pole for added versatility and maneuverability in tighter spaces.
  • Straight, 45°, 90°, and 135° Cleaning Heads for accessing various angles and surfaces with precision.
  • 38cm Large Flexi Brush for efficient cleaning of larger surface areas.
  • 300mm Flat Surface Tool for effective cleaning of ceilings, walls, and panels.
  • 30cm Ducting Brush for thorough cleaning of pipes, ducts, and ventilation systems.
  • 17cm Small Flexi Brush for detailed cleaning around obstacles and hard-to-reach areas.
  • Small Round Brush for delicate dusting of fixtures, fittings, and intricate surfaces.
  • 5m Heavy-Duty Hose for reliable and efficient waste removal.
  • Secure Hose-to-Pole Adaptor for a stable and leak-free connection.
  • 38mm Universal Vac Inlet Cuff for seamless compatibility with a wide range of vacuum systems.
  • Durable Padded Pole Bag, convenient Mesh Accessories Bag, and practical Hose Bag for organized storage and easy transport across Australian work sites.

Compatible With a Wide Range of Vacuum Systems:

The SpaceVac 38mm ULTRA system is designed for seamless compatibility with:

  • All commercial and industrial vacuum systems that utilize a standard 38mm inlet connection.
  • Ideal for use with high-performance HEPA vacuums, versatile wet/dry vacuums, and robust heavy-duty debris vacuums commonly used in Australia.
  • Fully compatible with SpaceVac’s extensive range of internal cleaning toolsets and accessories, allowing for further customization and expansion.

Perfect For Demanding Applications Across Australia:

  • Large-scale aircraft hangars and expansive high-ceiling warehouses.
  • Spacious convention centres and major sports stadiums.
  • Large-scale manufacturing plants and extensive logistics hubs.
  • Government facilities and critical public infrastructure sites.
  • Power plants and energy production sites that demand the highest safety standards and reliability.

The SpaceVac ULTRA is the ultimate choice for Australian teams and businesses that demand the very best in high-level cleaning performance—no compromises, no limitations. It's engineered for extreme heights, harsh operating conditions, and non-stop, reliable performance. Add this one to your collection of 'must have' cleaning supplies. 

Want to learn more about the importance or cleaning high places safely? Read our how to guide here.

Shipping

Shipping is free on all orders over $500 within Australia.

Orders under $500 will incur a flat rate shipping fee of $19.99. 

Please keep in mind that these shipping prices are applicable for metro areas of Australia (VIC, NSW, SA) and some orders in remote areas (NT, WA, QLD, TAS) may also be subject to higher shipping fees. This will be communicated with the customer prior to shipment and confirmation of the order. 

Some large bulky orders may require freight and this could be an additional cost and will be communicated with the customer prior to shipment. 

Feel free to contact our team on 1300 404 226 or email at sales@ozcleaninggear.com.au for more information. 

We don't want to mess around with fine print and extra charges, we like things to be simple and easy. 

Please allow 2 - 4 days for handling/processing times and 1 - 5 days for shipping depending on your location. 

Orders are processed on business days (Monday to Friday). Please note that processing and shipping times may vary during weekends and public holidays. We do our best to get your order out as quickly as possible, and appreciate your patience during these periods.

Order Confirmation:

As soon as you place your order you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorised your credit card for the purchase.  

As soon as we receive your order we automatically check to confirm that your order is in stock and available for immediate shipment. If your item is on back-order or unavailable we will void the pre-authorisation and reach out to you via e-mail to see if alternate arrangements can be made.  

If your item(s) are available for immediate shipment we will process the charges and get to work preparing your order for shipment.

Order Shipment:

If your order is in stock and we process the charges to your credit card it will ship within three business days from the date of your order.  

We will send you shipping confirmation within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  

If you do not receive shipping confirmation from us within four business days of your order feel free to follow up with us at sales@ozcleaninggear.com.au.

Shipping times may vary depending on each case by case. Please allow up to 4 days for product handling time and up to 5 days for receiving your product from being shipped. 

International Orders:

Please be aware that our products are made specifically for the Australian market. This means that they require a 240v electrical system to function correctly. 

Our products have generally not been certified for use with other countries electrical safety standards but all of our products are certified to Australian standards.

We will happily ship our fantastic products to international customers. Due to the extremely wide variety of product dimensions we will provide an up to date shipping price quote for you on request.

If you are happy with our shipping quote we will prepare an order and payment though our ultra secure online payment gateway.

Delivery & Responsibility After Delivery

Once an order has been delivered to the shipping address provided at checkout, Oz Cleaning Gear is no longer responsible for any loss, theft, or damage that may occur after delivery. If the courier confirms that the order has been delivered (including where an order has been left in a safe location as per the courier’s discretion), ownership and responsibility pass to the customer.

Customers may add special delivery instructions (e.g., “please leave at back door” or “signature required”) at the time of placing the order. If you request “Signature on Delivery” and are not available to sign, re-delivery or redirection fees may apply, and these costs will be the responsibility of the customer.

We recommend choosing the delivery option that best suits your needs to ensure safe receipt of your order.

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery or do not agree to accept the delivery.

If you do accept delivery you are required to immediately take photos using your smart phone or camera of the damaged packaging or products inside the packaging. 

If your item(s) do arrived damaged please send photos to sales@ozcleaninggear.com.au, then visit our Returns page and lodge your return claim online.

Why Buy From Us

We get it. You've got a lot of choice when it comes to online retailers.
Here's why we think you should shop with us at Oz Cleaning Gear.

- Easy Shipping. Flatrate $19.99 or free if your order is over $500.
- Price Match Guarantee. Best prices online guaranteed.
- 30 Day Easy Returns. No happy with your product, we'll take it back no
questions asked.
- Great Service. We pride ourselves on the best service, anywhere.
- Your Satisfaction Guaranteed. We handpick our products for quality, we
know you'll love them. But is there is ever something wrong, we'll fix it.

Easy Returns

While we fully stand by every product that we sell, we understand that sometimes you might change your mind or realise the product you ordered wasn't exactly what you were hoping for.

That's why we offer a 30 Day Return Policy.

If you decide you want to return an item for any reason within 30 days after receipt of your order, please email us at sales@ozcleaninggear.com.au with your order number and we will provide detailed instructions on how to process the return.

Please note, you as the customer is responsible for paying the return shipping costs of the item(s) in your order unless your product received was defective or incorrect.

Once your return item(s) have been received and inspected at our warehouse(s), we will send you an email notification that we have processed your return payment.

*Please note: In order to receive a refund for the item(s) ordered, the item(s) must arrive back to our distribution centre in "Like New" condition and must contain all original packaging and accessories.

"Like New" means that the items you ordered must not show any visual signs of wear.

If items are returned with visual signs of wear, or have any issues due to use will not be accepted and no refund will be given.

If you decide you want to return your order, please email us at sales@ozcleaninggear.com.au with your order number and we will assist you. We want to make this as simple of a process as possible for you.

For orders that meet the certain criteria and are returned, please allow up to 5 days for refund processing time. 

Damages

If the product is damaged, you must make note of it immediately when signing for delivery and send photos to sales@ozcleaninggear.com.au the day of delivery.

Oz Cleaning Gear will pay for shipping defective, damaged, or incorrect merchandise at our cost.

Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorised by our customer service department prior to being processed. 

We will ensure you get the product you ordered, undamaged, as soon as possible. Items that become damaged after use are non-refundable unless specified under warranty.

Cancellations

If you would like to cancel an order, please email or call our customer service team immediately to avoid return shipping fees.

Cancellations received before shipment will receive a full refund.

Orders canceled after items have shipped will follow our 30 Day Return policy and will be subject to return shipping costs.

Other Return Policy Notes:

  • If a certain vendor or product does not support the return policy stated above, this will be noted in the product descriptions or in the product-specific return information.

  • Products that are specified as certified pre-owned or used are ineligible for a return

  • Oz Cleaning Gear only sells to purchasers who intend to use the item(s) for the duration of its economic life. Orders purchased for the specific purpose of a "one time use or temporary use" are not eligible for return under any circumstances. This includes but is not limited to; orders intended for use in a trade show or a conference venue, orders that are purchased by promotional companies, and orders that are purchased by trade show facilitators.

  • Currently we do not accept exchanges. If your product is returned and accepted, you will be refunded into your nominated bank account and you will have to go through the purchase steps again to obtain your desired product. 
Price Match

We always aim to have the best prices available on our store. This is our guarantee to you!

If you (somehow) find another online store with a lower price than us please let us know, simply email us at sales@ozcleaninggear.com.au with a link to the same product on a competitor's website.

Once we have a chance to verify the pricing, we will match or beat the price you found. No questions asked!

Please note that the price must be the total price, that includes any shipping costs and taxes that may be charged by the comparison site.

For any further questions, view our Contact Us page.