Orders are subject to flat rate shipping fees starting from $24.99. Shipping costs may vary depending on the size and weight of the items purchased, as well as the delivery location.
All applicable shipping fees will be clearly displayed at checkout during the order process, so you can review them before completing your purchase.
If you see something that you think is wrong, please let us know.
You may think that some shipping fees are high, but just remember — most of the time your product is delivered by a real person, driving a real truck, often giving up a large portion of their day to make sure it arrives safely.
Behind every delivery is someone lifting, loading, navigating traffic, and taking care to ensure your order gets to you in perfect condition. We value their hard work just as much as we value your support, so we truly appreciate your understanding when it comes to freight costs.
Please keep in mind that these shipping prices are applicable for metro areas of Australia (VIC, NSW, SA) and some orders in remote areas (NT, WA, QLD, TAS) may also be subject to higher shipping fees. This will be communicated with the customer prior to shipment and confirmation of the order.
Some large bulky orders may require freight and this could be an additional cost and will be communicated with the customer prior to shipment.
Feel free to contact our team on 1300 404 226 or email at sales@ozcleaninggear.com.au for more information.
We don't want to mess around with fine print and extra charges, we like things to be simple and easy.
Please allow 2 - 4 business days (Monday to Friday) for handling/processing times and 1 - 7 days for shipping depending on your location. Sometimes this time may vary due to a number of reasons however the common
Orders are processed on business days (Monday to Friday). Please note that processing and shipping times may vary during weekends and public holidays. We do our best to get your order out as quickly as possible, and appreciate your patience during these periods.
Order Confirmation:
As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorised your credit card for the purchase.
As soon as we receive your order we automatically check to confirm that your order is in stock and available for immediate shipment. If your item is on back-order or unavailable we will void the pre-authorisation and reach out to you via e-mail to see if alternate arrangements can be made.
If your item(s) are available for immediate shipment we will process the charges and get to work preparing your order for shipment.
Order Shipment:
If your order is in stock and we process the charges to your credit card it will ship within three business days from the date of your order.
We will send you shipping confirmation within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.
If you do not receive shipping confirmation from us within four business days of your order feel free to follow up with us at sales@ozcleaninggear.com.au.
Shipping times may vary depending on each case by case. Please allow up to 4 days for product handling time and up to 7 days for receiving your product from being shipped.
International Orders:
Please be aware that our products are made specifically for the Australian market. This means that they require a 240v electrical system to function correctly.
Our products have generally not been certified for use with other countries electrical safety standards but all of our products are certified to Australian standards.
We will happily ship our fantastic products to international customers. Due to the extremely wide variety of product dimensions we will provide an up to date shipping price quote for you on request.
If you are happy with our shipping quote we will prepare an order and payment though our ultra secure online payment gateway.
Delivery & Responsibility After Delivery
Once an order has been delivered to the shipping address provided at checkout, Oz Cleaning Gear is no longer responsible for any loss, theft, or damage that may occur after delivery. If the courier confirms that the order has been delivered (including where an order has been left in a safe location as per the courier’s discretion), ownership and responsibility pass to the customer.
Customers may add special delivery instructions (e.g., “please leave at back door” or “signature required”) at the time of placing the order. If you request “Signature on Delivery” and are not available to sign, re-delivery or redirection fees may apply, and these costs will be the responsibility of the customer.
We recommend choosing the delivery option that best suits your needs to ensure safe receipt of your order.
While we always do our best to honour delivery instructions provided at checkout, there may be occasions where these notes are unintentionally missed by the delivery driver.
We work with real people who are doing their best each day, and from time to time things can be overlooked. We appreciate your understanding and patience should this occur.
Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery or do not agree to accept the delivery.
If you do accept delivery you are required to immediately take photos using your smart phone or camera of the damaged packaging or products inside the packaging.
If your item(s) do arrived damaged please send photos to sales@ozcleaninggear.com.au, then visit our Returns page and lodge your return claim online.
